What 3 major characteristics define a “World Class” Enterprise?
- Culture of continuous improvement
- Strategic and Operational excellence
- Considered “Best in Class”
What are the 8 (cyclical) steps of the World Class Performance Cycle?
- Define Value
- Devise Strategy
- Develop Metrics
- Maximize Flow
- Improve Quality
- Eliminate Variation
- Analyze Results
- Share Successes and Lessons Learned
- Define Value
How is “Value” defined?
A product or service provided to a customer:
- at an appropriate price
- at the right time
- as defined in each case by the customer
- Anything the customer is willing to pay for
- must change the product
- customer cares about it
- it’s done right the first time
- Devise Strategy
What are 5 key points of creating a Lean Transformation Strategy?
- Based on Lean and Six Sigma
- The strategy is communicated, understood, and practiced by the whole organization
- Projects are prioritized based on value-adding capacity and linked to organizational goals
- Suppliers are involved in the effort
- Revisions are made regularly, since the Voice of the Customer is a moving target
3a. Develop Metrics:
What makes for a good measurement?
- Critical to the internal and external customer
- provides quick feedback and motivates the team to act
- is a source of information, not punishment
- considers all collection points: leading, lagging, and process metrics
3b. Develop Metrics
What does METRICS stand for?
Measure Everything That Relates In Customer Satisfaction
- Maximize Flow
What tool is used to visually represent the flow of materials/information?
What are the 5 steps of using this tool?
Value Stream Mapping: Highlights waste, work stoppages, and their sources
5 steps:
- Define Scope
- Map Current State
- Map Future State
- Implement Plan
- Monitor and Repeat as needed
- Improve Quality
What methodology is used to eliminate variation, using DMAIC?
What does DMAIC mean?
Six Sigma: a Six Sigma process produces less than 3.4 defects per million which is considered World Class
- DMAIC - Define, Measure, Analyze, Improve, Control
6a. Eliminate Variation
Name 5 characteristics of Standard Work
What are the 3 types of Standard Work?
Standard Work:
- is simple
- is structured
- is efficient
- maximizes quality
- maximizes consistency
3 Types of Standard Work:
- Strategic
- Operational
- Procedural
6b. Eliminate Variation
What are examples of Strategic Standard Work?
What are examples of Operational Standard Work?
What are examples of Procedural Standard Work?
Strategic:
- Corporate Policy
- Value Stream Map
- SIPOC
Operational:
- PQ Analysis
- Spaghetti Chart
- Standard Work sheet
Procedural:
- Work Instruction
- Checklist
- Electronic File Standard
- Analyze Results
What two things are important during the Analyze Results phase?
- Comparing results to established goals
2. Adjusting goals periodically according to the Voice of the Customer and market conditions
- Lessons Learned
What are the 5 types of Leadership Standard Work?
- Gemba walks (Gemba means to go to the place where value is created)
- Reflection Meetings
- Andon Response (a type of visual management that is used to bring awareness to a problem. There is also an escalation process)
- Accountability Process
- Mentoring
