Insight

Question 1

What does insight entail?

Answer 1

Analyzing the information the CMDB to improve decision-making, operational efficiency, and service management.

Question 2

Query builder

Answer 2

Create and manage complex queries against cmdb and non-cmdb tables
CMDB Query, Service Mapping Query and Combination Query

Question 3

Unified map

Answer 3

Visualization tool that provides a interactive view of CIs and their relationships in the CMDB. Combines many features of dependency view and application service maps. Found in CMDB Workspace.

Question 4

The Unified Map combines many of the features from which maps?

Answer 4

Application Service and Dependency View

Question 5

The Unified Map is accessible from which application?

Answer 5

CMDB Workspace

Question 6

Which ServiceNow management tool would you use to find data centers not connected to any configuration item?

Answer 6

CMDB Query Builder

Question 7

Remediation Playbooks that can be used to fix common CMDB and CSDM issues are accessible from which management tool?

Answer 7

CMDB and CSDM Data Foundations Dashboard

Question 8

To assist incident and change routing, which fields from the CI record map to the incident and change assignment group fields?

Answer 8

Support Group and Change Group