Internal & External Communication

Question 1

Medium

Answer 1

Method used to send message

Question 2

One way communication

Answer 2

Doesn’t require ressponse

Question 3

Two way communication

Answer 3

Receiver gives response

Question 4

Adv of two way communication

Answer 4

• can see if person receiving message understands message
• both parties in communication process

Question 5

Adv of verbal communication

Answer 5

• info given out quickly
• opportunity for immediate feedback
• message quickly understood by body language

Question 6

Disadv of verbal communication

Answer 6

• no way of telling if ppl understand message
• longer to use this method for feedback
• cannot be used if need permanent record

Question 7

Adv of written communication

Answer 7

• hard evidence that can be used
• essential for complicated messages
• message can be copied and sent out
• electronic communication is cheap

Question 8

Disadv of written communication

Answer 8

• immediate feedback not always possible
• not easy to check if message understood
• language used may be difficult to understand

Question 9

Adv of visual communication

Answer 9

• charts and diagrams to make message clear
• make message appealing

Question 10

Disadv of visual communication

Answer 10

• no feedback
• charts may be difficult to interpret

Question 11

Formal communication

Answer 11

Send through established channels with professional language

Question 12

Informal communication

Answer 12

Sens and received casually using everyday language

Question 13

Communication barriers

Answer 13

Factors that stop effective communication