1
Q
What is ITIL
A
Framework for Service Management
Most widely adopted and adapted guidance for ITSM
Adopt and Adapt the framework as needed
ITIL
flashcards
Decks in class (14)
# Cards
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ITIL Overall1
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Service Value System6
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Practices (Component 1 of SVS)1
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Service Value Chain (Comp 2 of SVS)2
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Guiding Principle (Comp 3 of SVS)3
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Governance (Comp 4 of SVS)5
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Continual Improvement (Comp 5 of SVS)1
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Dimensions of Service Management9
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Service Relationship10
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Service15
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Guiding Principles (SVS)9
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Continual Improvement Model (SVS)9
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Service Value Chain Activities (SVS)9
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Practices (SVS)14
