1
Q
Definition of Service Value System?
A
A Model representing how all the components and activities of an organization work together to facilitate value creation.
2
Q
Input of SVS
A
Opportunities / Demands
3
Q
Output of SVS
A
Value
4
Q
Components of SVS
A
Practices / Service Value Chain / Guiding Principles / Governance / Continual Improvement
5
Q
What does SVS do?
A
Add value to an existing service for Stakeholders.
To provide new service and therefore, new value to Stakeholders.
6
Q
Definition of Value
A
Perceived benefits, usefulness, and importance of something.
value is subjective based on customers perceptions and business outcomes
ITIL
flashcards
Decks in class (14)
# Cards
-
ITIL Overall1
-
Service Value System6
-
Practices (Component 1 of SVS)1
-
Service Value Chain (Comp 2 of SVS)2
-
Guiding Principle (Comp 3 of SVS)3
-
Governance (Comp 4 of SVS)5
-
Continual Improvement (Comp 5 of SVS)1
-
Dimensions of Service Management9
-
Service Relationship10
-
Service15
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Guiding Principles (SVS)9
-
Continual Improvement Model (SVS)9
-
Service Value Chain Activities (SVS)9
-
Practices (SVS)14
