Key terms(2.4.4)

Question 1

Kaizen/continuous improvement definition

Answer 1

a japanese practice which places emphasis on making small improvements in all business processes as it tries to achieve a culture of continuous improvement good processes bring good results

Question 2

Quality definition

Answer 2

a positive feature of a product that has no defects

Question 3

Quality assurance definition

Answer 3

a system where the product is checked/tested at each stage of the production process
it focuses on preventing faults with products during production

Question 4

Quality circles definition

Answer 4

small groups of workers who meet regularly to discuss and rsolve problems in production

Question 5

Quality control definition

Answer 5

a method that uses quality inspections as a way of finding any faults
checking that final products are of a good enough standard capable of doing what they were intended to do

Question 6

Quality management definition

Answer 6

the process of a business maintaining a desired level of excellence in a product/service by paying attention to each stage of the process

Question 7

Total quality management (TQM) definition

Answer 7

a right first time approach ensuring that at every stage of production products are checked for quality rather than a sample which should eliminate any defects