KPI Flashcards

(17 cards)

1
Q

ADR

A

Avg. Daily Rate

Total rooms revenue / Number of rooms sold

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2
Q

OCC %

A

Total occ rooms / # of avab rooms

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3
Q

RevPAR

A

Rev. per avab room

Total rooms revenue / # of avab rooms

  • -OOO rooms
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4
Q

T RevPAR

A

Total rooms revenue (ALL SERVICES) / # of avab rooms

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5
Q

FMS%

A

Fair market share

Rooms hotel / Total rooms comp. set x 100

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6
Q

AMS%

A

Actual market share

Occupied rooms hotel / Total occ rooms comp. set x 100

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7
Q

MPI

A

Market penetration index

AMS% / FMS%

Occupancy

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8
Q

ARI

A

Avg rate index

ADR hotel / ADR comp. set

Above 1 = highest adr than compset

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9
Q

RGI

A

Revenue generation index

MRI x ARI

Above 1 = Generating more revenue than comp set

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10
Q

Which ones do not count “OOO” rooms?

A

OCC%, RevPAR, TRevPAR, FMS%, AMS%

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11
Q

Which external KPI is connected with comp set?

A

ARI

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12
Q

Which external KPI is connected with market performance?

A

RGI

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13
Q

Which external KPI is connected with market occ?

A

MPI

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14
Q

Benchmarking

A

Comparing your hotel’s performance with others to understand how well you are doing and how you can improve

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15
Q

Competitive set

A

The group of hotels that are your main competitors — the ones you compare your performance against.

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16
Q

Why is comp. set important

A

Helps you benchmark your performance.
Guides pricing and marketing strategies.
Shows if you are gaining or losing market share.

17
Q

Revenue growth %

A

(recent revenue) - (previous revenue) / previous revenue