Labman Topic 3

Question 1

What is the definition of management?

Answer 1

Working with and through people to accomplish a common mission.

Question 2

What are the five conditions for successful management?

Answer 2

1. Mission 2. Authority 3. Resources 4. Responsibility 5. Accountability

Question 3

Who are examples of managers in society?

Answer 3

Chieftain, King, Cardinal, Captain, Coaches, Presidents

Question 4

What is the role of a manager as an overseer?

Answer 4

A manager is the overseer of a group or organization.

Question 5

When did management as a profession emerge?

Answer 5

During the Industrial Revolution in the 18th-19th century due to the transition to manufacturing.

Question 6

What are the essential tasks of managers as a profession?

Answer 6

1. Orchestrating operation of an enterprise 2. Organizing the workflow 3. Stewarding assets

Question 7

What are the three basic roles of a manager?

Answer 7

1. Manager as a person 2. Manager as a servant 3. Manager as a representative

Question 8

What does it mean for a manager to act as a person?

Answer 8

They are responsible for developing other people in the organization.

Question 9

What does it mean for a manager to act as a servant?

Answer 9

They provide the means for staff to meet the needs of customers.

Question 10

What does it mean for a manager to act as a representative?

Answer 10

They represent staff to upper administration and vice versa — the role of a middle manager.

Question 11

What are the four key skills needed for a manager?

Answer 11

1. Organizational skills 2. People skills 3. Financial management skills 4. Technical skills

Question 12

What are organizational skills for a manager?

Answer 12

Skills involving conceptualization, application of management processes, decision-making, and communication.

Question 13

What are people skills for a manager?

Answer 13

Skills related to human resource management.

Question 14

What are financial management skills?

Answer 14

Skills involving the use and accounting of financial resources and assets.

Question 15

What are technical skills in management?

Answer 15

The ability to integrate organizational, people, and financial skills into sound unit/department operations.

Question 16

What are the four major management theories?

Answer 16

1. Scientific management 2. Bureaucracy management 3. Organizational behavior management 4. Systems analysis management

Question 17

What is scientific management?

Answer 17

A theory that applies cause and effect analysis to organizational operations.

Question 18

What is bureaucracy management?

Answer 18

Uses a hierarchical chain of command with layers of responsibilities.

Question 19

What is organizational behavior management?

Answer 19

Focuses on relationships and cooperative climates; applies psychology and sociology.

Question 20

What is systems analysis management?

Answer 20

An evolved form of scientific management involving investigation and solution recommendation.

Question 21

What are the four phases of the management process?

Answer 21

1. Planning 2. Organizing 3. Directing 4. Controlling

Question 22

What happens during the planning phase?

Answer 22

You define where the organization is going.

Question 23

What happens during the organizing phase?

Answer 23

You gather resources and develop the organizational structure.

Question 24

What happens during the directing phase?

Answer 24

You manage the day-to-day tasks and operations.

Question 25

What happens during the controlling phase?

Answer 25

You compare planned vs. actual outcomes and take corrective actions.

Question 26

What is Management by Objectives (MBO)?

Answer 26

A management approach introduced by Peter Drucker in the 1960s that involves communication and objective-setting.

Question 27

What is at the core and heart of MBO?

Answer 27

Communication is its core; objective-setting is its heart.

Question 28

How does MBO empower employees?

Answer 28

It allows employees to participate in decision-making through a participatory leadership style.

Question 29

What are the phases in implementing MBO?

Answer 29

1. Goal setting 2. Manager-employee discussion 3. Objectives shared with employees 4. Employees set priorities 5. Mutual agreement 6. Set terms of performance evaluation

Question 30

What happens during goal setting in MBO?

Answer 30

A clear picture is created of what needs to be accomplished.

Question 31

What happens during manager-employee discussion?

Answer 31

Both parties discuss and align expectations and roles.

Question 32

What happens when objectives are shared with employees?

Answer 32

Employees become aware of goals and how their work contributes.

Question 33

What happens when employees set priorities?

Answer 33

They define what tasks to focus on and their order of importance.

Question 34

What is mutual agreement in MBO?

Answer 34

A shared commitment between manager and employee on the goals.

Question 35

What happens in performance evaluation in MBO?

Answer 35

Standards are set to compare what is expected versus what is achieved.