Lecture 13

Question 1

3 aspects of a job analysis

Answer 1

• job description
• performance standards
• job specification

Question 2

4 elements of a job description

Answer 2

• job title
• job identification
• qualifications
• job duties

Question 3

3 parts of the employee process

Answer 3

• recruiting/sourcing
• selection
• orientation

Question 4

6 steps involved in the selection process

Answer 4

• application/screening
• employment testing
• background and reference checks
• interviews
• medical exam
• hiring decision

Question 5

What are the 2 types of interviews

Answer 5

• structured interview

- unstructured interview

Question 6

Structured interview

Answer 6

interviewer asks same specific questions of all interviewees

Question 7

Unstructured interview

Answer 7

allows the interviewer the freedom to ask questions he or she believes are important

Question 8

4 aspects of personnel actions

Answer 8

• promotion
• demotion
• transfer
• separation

Question 9

Promotion

Answer 9

• gives an incentive
• gives people the chance to grow
• increases productivity

Question 10

Demotion

Answer 10

• decreasing responsibility and authority but must be evidence based
• should never be a surprise

Question 11

Separation

Answer 11

• can be voluntary (quitting or retiring)

- can also be involuntary (when you don’t want to go but you have to)

Question 12

Transfer

Answer 12

-not moving up or down, just doing something different

Question 13

Employee discipline

Answer 13

a tool used by managers to improve poor performance and enforce appropriate behaviour to ensure a productive and safe workplace

Question 14

Purpose of employee discipline

Answer 14

• eliminate inappropriate behaviour

- create a win-win situation for a manager and subordinates

Question 15

Disciplinary process

Answer 15

a progressive step-by-step method of dealing with performance problems in employees

Question 16

Verbal warning

Answer 16

• The first step in employee discipline which includes identification of the problem and info sharing between the manager and the employee
• if employee is unaware of a policy they are violating they should be coached

Question 17

Written warning

Answer 17

the second more formal step in employee discipline which includes stating the problem and noting repetition over time

Question 18

Suspension

Answer 18

3rd step in the employee disciplinary process in which the employee is given time off without pay to demonstrate the seriousness of the problem

Question 19

Termination

Answer 19

the final action in the employee disciplinary process which leads to the end of employment and that results after repeated failure of the employee to correct the problem

Question 20

Just cause

Answer 20

a legal term that means an employer is justified in terminating an employee without providing reasonable notice or payment instead of the notice

Question 21

Documentation

Answer 21

written record of the disciplinary actions taken

Question 22

Anecdotal information

Answer 22

optional informal notes that are sometimes kept by a manager as a reminder of things that have occurred

Question 23

5 components of union contract negotiations

Answer 23

• economic issues
• working conditions
• job security
• management rights
• individual rights

Question 24

Arbitration

Answer 24

a hearing before someone empowered to resolve the dispute

Question 25

Mediation

Answer 25

negotiation between 2 parties using a neutral intermediary to assist in settling a dispute