1
Q
What is conflict? [1]
A
when people who depend on each other disagree on goals, aims, or values, and think the other might get in the way of achieving those goals
2
Q
What are the [3] i’s of conflict?
A
- Incompatible goals: goals that clash and can’t be easily resolved.
- Interdependence: when everyone’s actions affect each other.
- Interaction: people interacting due to their differences.
3
Q
[5] behavioral categories - Problem solving and innovation
A
- Avoiding: ignoring the problem and not caring about anyone’s needs.
- Dominating: being selfish and not considering others’ needs.
- Obliging: caring more about others’ needs than your own.
- Compromising: finding a middle ground that somewhat meets everyone’s needs.
- Integrating: caring about both your needs and others’ needs.
4
Q
Theory of Face Negotiation [4]
A
- Face: our identity, how we see ourselves.
- Self-face: how individuals from individualistic cultures see themselves.
- Other-face: in collectivistic cultures, focusing on others’ face even during conflicts.
- Mutual-face: Both parties equally caring about their public images and relationship.
5
Q
What are the [4] faces of Face?
A
- Face-restoration: protecting your independence.
- Face-saving: protecting others’ independence.
- Face-assertion: protecting your need to belong.
- Face-giving: protecting others’ need to belong.
6
Q
[3] techniques of conflict management - Face Negotiation
A
- Mindful listening: Paying attention to cultural differences during conflicts.
- Mindful-reframing: Being creative in understanding conflicts from different angles.
- Collaborative dialogue: Communicating effectively using different cultural resources.
7
Q
What is the Search for authenticity in communication? [1]
A
Thinking about whether genuine communication is possible across different cultures.
8
Q
What is forced assimilation? [1]
A
When a dominant culture forces minority groups to adopt their ways.
CMN2181 | Intercultural Communication
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