LESSON 101

Question 1

Which of the following terms defines the art and science of beauty care?

Answer 1

Cosmetology

Question 2

How many hours of sleep do most people need to function properly?

Answer 2

6-8 hours

Question 3

Which of the following activities helps stimulate blood circulation in the body?

Answer 3

Exercise

Question 4

The energy contained in food is measured in:

Answer 4

Calories

Question 5

An individual’s system for maintaining cleanliness and health is known as:

Answer 5

Personal hygiene

Question 6

Healthy, glowing skin is equally dependent on all of the following EXCEPT : Rest? Exercise? Good nutrition? Lack of sleep?

Answer 6

Lack of sleep

Question 7

When applying makeup, highlighting with light colors will have what effect on the face?

Answer 7

Broadening

Question 8

An overly wide jaw can be visually narrowed by applying:

Answer 8

Darker contour cream to the outer areas of the jawline.

Question 9

When performing chemical services, a salon professional should always wear:

Answer 9

Protective gloves

Question 10

Keeping the abdomen flat, the chin level and the head up are key points in having:

Answer 10

Good posture

Question 11

Eye contact, smiling and posture are all examples of:

Answer 11

Nonverbal communication

Question 12

Which of the following statements describes an appropriate technique to use when making eye contact? A. Stare directly into the other persons eyes B. Avoid making eye contact as soon as you start making conversation C. Use eye contact throughout the conversation to
demonstrate interest D. look over the other person’s shoulders as though you find something more interesting

Answer 12

use eye contact throughout the conversation to
demonstrate interest

Question 13

Leaning forward during a conversation might communicate:

Answer 13

I’m interested in what they’re saying

Question 14

The nearness of another to one’s personal space is known as:

Answer 14

Proximity

Question 15

The tone or inflection of your voice, level and rate of speech all play a role in:

Answer 15

Verbal communication

Question 16

Which of the following descriptions is true of speaking with clarity?

Answer 16

Less is more

Question 17

Pronouncing words clearly, precisely and accurately is referred to as:

Answer 17

Enunciation

Question 18

Changing the pitch of your voice while speaking is called:

Answer 18

Inflection

Question 19

The tempo used during a verbal exchange is called the:

Answer 19

Rate

Question 20

The strength of volume during a verbal exchange is called:

Answer 20

Force

Question 21

Use of a prompting comment such as “go on” is an example of a listening strategy called:

Answer 21

Respond

Question 22

Translating what you heard into your own words is referred to as:

Answer 22

Paraphrasing

Question 23

Paraphrasing to summarize the meaning of what has been communicated is known as:

Answer 23

Reflective listening

Question 24

Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:

Answer 24

Flexing

Question 25

All of the following topics are considered to be controversial for discussion with the client EXCEPT: Religion, politics, personal problems, and hair care products?

Answer 25

Hair care products

Question 26

Practicing good manners in the workplace is referred to as:

Answer 26

Professional etiquette

Question 27

5. Not making assumptions about people based on appearances reflects use of:

Answer 27

Respect

Question 28

If a person matches their actions with their words, it is an example of:

Answer 28

Integrity

Question 29

Persevering through difficult times is an example of:

Answer 29

Commitment

Question 30

An outward reflection of your inner feelings, thoughts, attitudes, and values

Answer 30

Personality

Question 31

A polite behavior that shows respect for other people is called:

Answer 31

Courtesy

Question 32

Courtesy:

Answer 32

Thoughtfulness of others. Polite behavior that shows respect.

Question 33

A deep admiration for someone or something is referred to me as:

Answer 33

Respect

Question 34

Responding calmly versus reacting impulsively represents a person who is practicing:

Answer 34

Emotional balance

Question 35

The feeling that two people have for one another that feeds into each person’s need to feel valued is known as:

Answer 35

Mutual respect

Question 36

Proper conduct in relationships with your employer, co-workers and clients is known as:

Answer 36

Personal ethics

Question 37

Integrity in simple terms could be described as:

Answer 37

Doing the right thing

Question 38

Negative aspects of our personal character that we are unaware of but others can see are referred to as:

Answer 38

Blind spots

Question 39

Which of the following terms describes a pledge to a course of action? A. Trust B. Integrity C. Insincerity D. Commitment

Answer 39

Commitment

Question 40

The ability to adapt or respond to change is called:

Answer 40

Flexibility

Question 41

Being persistent means:

Answer 41

Staying the course, not giving up

Question 42

Tendonitis

Answer 42

Tendons get inflamed

Question 43

Carpal tunnel syndrome

Answer 43

Tendons swell; nerve gets pinched

Question 44

Ergonomics

Answer 44

Science that looks at how you do your work, what body movements, positions, tools, etc., you use and the effect it has on your body

Question 45

Attitudes

Answer 45

A specific identifiable emotion or reaction

Question 46

Habits

Answer 46

A routine of behavior repeated regularly or unconsciously

Question 47

Respect

Answer 47

Feeling deep admiration

Question 48

Resilience

Answer 48

A personal ability to set setbacks into comebacks

Question 49

Steps of persisting through comebacks

Answer 49

1. Face the problem & restate the goal. 2. Choose alternative plans, reassert control and commit to action. 3. Try again and refocus action. 4. Shay the course and persist through adversity.