What is the Data Protection Act (2018) and how does it apply to your work?
- The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).•
- It governs the protection of personal data in the UK. It protects all personal data stored on computes or in organised paper filing systems.
- The purpose of the Act is to control the way in which data is stored and handled and gives rights to people who have data stored about them.
- The definition of personal data is ‘data which enables an individual to be identified from it.
- It is a criminal offence punishable by an unlimited fine to store personal data on a computer without registering with the Information Commissioner.
Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is:
- used fairly, lawfully and transparently
- used for specified, explicit purposes
- used in a way that is adequate, relevant and limited to only what is necessary
- accurate and, where necessary, kept up to date
- kept for no longer than is necessary
- handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage
What is the Freedom of Information Act (2000):
- Gives individuals the rights to access information held by public bodies.
- Public bodies are required to issue information held on individuals within 20 days of request.
What is BIM?
Building Information Modelling is the process of designing a building collaboratively using one coherent system of computer models rather than separate sets of drawings.
Building information model contains not only the design of a building but data concerning the properties of its components, its construction and ongoing maintenance.
Allows the building to be constructed twice. First digitally coordinating all disciplines aiding integration reducing the risk of mistakes or discrepancies that would otherwise be unearthed on site causing delay to the programme and additional cost.
By 2016, all centrally procured government construction projects must be delivered using minimum BIM level 2
Level 0
• No collaboration
• 2D CAD
Level 1
• No collaboration.
• 3D CAD for concept work and 2D for statutory approvals.
• Information sharing system e.g. 4Projects used, usually managed by the contractor.
• Standard of most projects.
Level 2
• Collaborative working.
• All parties used 3D CAD models.
• Design information is shared through a common file format, which enables any organisation to be able to combine that data with their own in order to make a federated BIM model, and to carry out interrogative checks on it.
Level 3 (Open BIM) • Full collaboration. • All parties contribute to a single, shared project model which is held in a centralized repository. • All parties can access and modify that same model, and the benefit is that it removes the final layer of risk for conflicting information.
4D – use of data to analyse programme
5D – Integration of cost information
6D – Use of information for facilities management
How do you manage data?
- process data lawfully and fairly
- keep data for the intended purpose
- keep date only that is necessary
- Keep accurate records
- Store for no longer than necessary
What are the benefits of a CAFM system
- Increased compliance
- Reduction in maintenance costs (assets under warranty, proactive maintenance)
- Identifying problem assets
- soft and hard services in one place
- Document control and clear audit trails
N1. What document and data control systems do you employ in FM
- CCTV specific policy
* HR policies for personal data records
N2. What is the Statutory Requirement for Data Management?
- The Data Protection Act 2018.
- Freedom of Information Act 2000.
- It covers the collection, storage and processing of data and the rights for individuals to obtain copies of data about themselves.
N4. What is the Freedom of Information Act 2000?
- It creates a public right of access to information held by authorities.
- Allows access to official information.
- Allows individuals/organisations the right to request information held by a public authority.
N9. What does CRM stand for?
• Client Relationship Management.
N10. What is Client Relationship Management?
• An approach to managing a companies relationships and interactions with future and current customers.
N11. What are the three levels of Client Relationship Management?
- Strategic CRM. Which is about maintaining long term relationships with customers improving the existing teams and the service provided. Achieved through setting up policies, procedures and through employee training.
- Operational CRM. Which is about providing a personal approach to each Client, by stream-lining the existing system. i.e. documenting all correspondence and having better control of drawings.
- Analytical CRM. Which is about reviewing Client data to filter out and identify key facts, allowing Client satisfaction to be measured. From this you can identify appropriate clients to target with marketing campaigns.
What documents would you refer to for further guidance?
- RICS BIM for project managers
- The Data Protection Act 2018.
- Freedom of Information Act 2000.
What is RCIS stance on Data
Data and technology is 1 of 3 areas highlighted as the ‘future of surveying’.
How are technical libraries set up and used
- Use external library - Construction information service (CIS)
- Develop internal library
- Online - Using sharepoint
- Physical - With specially trained staff (BJ)
-
Level 3 - Conduct rules, Ethics and Professional Practice96
-
Level 2 - Client care43
-
Level 2 - Communication and negotiation14
-
Level 2 - Health and safety36
-
Level 1 - Accounting51
-
Level 1 - Business planning17
-
Level 1 - Conflict avoidance23
-
Level 1 - Data management14
-
Diversity, inclusion and Teamwork12
-
Inclusive environments16
-
Level 1 - Sustainability49
