Listening, Feedback

Question 1

Being an active good listener

Answer 1

• Slowing down the process
• Giving full attention
• Not being distracted
• Not judging the content
• Manageing your own emotion
• Listening for the unmet need
• Listening to understand, help or learn
• Comfort with silence

Question 2

4 active listening (story catching ) steps

Answer 2

1. Acknowledge ( I hear you)
2. Paraphrase to prove it
3. Reflect feelings (sad, glad, mad, afraid, upset)
4. Open questions to guide the person to one unmet need and reflect it back to them

Question 3

Receiving feedback tips

Answer 3

• Be honest about whether it is a good time to receive feedback
• Practice smart vulnerability (open at the right times in the right wat to competent and kind people) so it is easy for people to speak to you anytime
• See feedback at actual size and try not to confuse it with feedback you’ve heard from others in the past
• Be curious about your own behavior and blind spots. Ask for as much detailed information as possible
• Let the deliverer know how the feedback is affecting you and if it is too much that you would prefer a second session to hear the remainder of the feedback
• Paraphrase what you think you heard
• Thank the person and seek specific suggestion for further action
• If feedback is re-directing you in some way and you can see the validity of it make a commitment to change you behavior and follow up within a few days and report on what changes you’ve made

Question 4

Find the good and praise it =

Answer 4

Find the good and praise it =
Give praise immediately
Do it frequently
Be authentic and specific
Consider a small gift

Question 5

Giving Feedback Tips

Answer 5

• Be kind
• Find the good and praise it
• Ask permission to give feedback
• Describe behavior using specific examples
• Deliver the perfect dosage to each person at the right time
• Identify the result and hope the feedback with produce and follow up in two days

Question 6

Difficult person

Answer 6

• What do you appreciate about this person
• What specific behaviors make them difficult for you (avoid labels)
• How do you thing the difficult person perceives you? What could you do to alter/correct that perception?
• What do you need from that person to improve communication and collaborate more effectively?
• What might stop you from asking directly for what you need and what is the cost of not asking?