what are the 6 main areas of good practice set out in the professional statement client money handling 1st edition 2019?
What are the current minimum requirements based on turnover for PI insurance?
turnover £100,000 or less = £250,000 for each claim
turnover £100,001 to £200,000 = £500,000 for each claim
Turnover £200,000 and above = £1,000,000 for each claim
What are the two stages in the minimum procedure for handling a complaint?
Stage 1 - In House - details of the CHP should be issued whenever the firm recieves a complaint from someone they owe a duty of care.
Stage 2 - ADR - If the complainant is not happy with the review the CHP involves using an independent redress scheme
What are the three types of conflict of interest defined?
what reasons are there for declining an instruction?
What are the three steps to follow regarding terms of engagement? CIT
What are the Five Rules of conduct?
1 - Members and firms must be honest, act with integrity and comply with their personal obligations and those to the RICS
2 - Members and firms must maintain their professional competency and ensure that services are provided by competent individuals
3 - Members and firms must provide good quality diligent services
4 - members and firms must treat others with respect and encourage inclusion and diversity
5 - Members and firms must act in the public interest, take responsibility for their actions and prevent harm maintaining public confidence.
What are the 6 areas of information required for registration
1 - The type of Business and staffing details
2 - Statutory regulated activities - such as financial services
3 - Nature of Clients
4 - Complaints handling procedure details and records
5 - Professional indemnity insurance details
6 - Whether the firm holds client money
What are the 6 principles of the Bribery Act?
1 -Proportionality
2 -Top level Commitment
3 - Risk Assessment
4 - Due diligence
5 - Communication
6 - monitor and review
What are the 4 offenses under the Bribery act
1 - Bribing
2 - receiving a bribe
3 - Bribing a foreign official
4 - Failing to prevent a bribe
What is Customer Due diligence?
1 - Identify and verify the client - passport, driving licence
2- Make reasonable endeavors to identify the beneficial owners of the client
3 - For a company its name, company number and registered office address
4 - names of the directors
5 - obtain information on the purpose and intended nature of their business relationship and proposed funding arrangements
What are the key provisions of Money laundering terrorist financing and transfer of funds regulations 2017 amended 2019
What are red flags associated with potential money laundering
What are the three main offenses of the crime act 2002?
8 individual rights under GDPR
What are the Professional obligations of RICS Firms 7
What are the professional obligations of RICS Members? 3
What are the 9 protected characteristics of the equalities act 2010?
1 - Gender reassignment
2 - Sex
3 - Sexual orientation
4 - Age
5 - Disability
6 - Race
7 - Religion
8 - Marriage
9 - Pregnancy