Implied consent
Consent that is assumed based on a pt’s actions or the situation
Informed consent
Requires the pt to receive a full explanation of the procedure and the MA must document the consent
Advance medical directive
Signed legal docs that allow individuals to express their healthcare wishes in case they become unable to make decisions for themselves
Durable POA
Designates a trusted person to act on the pt’s behalf if the become mentally/physically unable to make decisions
Living will
Outlines a pt’s preferences regarding end of life care when recovery is unlikely.
Invasion of privacy
Accessing or disclosing pt info without authorization or unnecessarily entering a pt’s personal space
Fraud
Knowingly falsifying/altering documentation, billing for services not provided, or misrepresenting info for personal of financial gain
Assault
Making verbal statements or behaviors that cause a pt to fear physical harm
Battery
Performing a procedure or touching a pt w/o consent, even if no injury occurs
Negligence
Failure to act with reasonable care, resulting in harm or risk of harm to the pt
Triage
Prioritizing pt from critical to non critical
Rooming
Taking a pt to exam room
Clustering/Waived
Type of scheduling
Otoscope
Scope of the ear
Opthalmoscope
Scope of eye
Stream
One pt is schedules at a fixed interval throughout the day
Wave
3-4 pt’s booked every 1/2 hour, seen in the order they arrive
Open
Pt’s arrive w/in a designated time from rather than a set appt time
Clustering
Pt with similar needs are grouped together
Office blocks
Certain times are blocked when the provider is unavailable
Insurance
Third party payer system that helps cover cost of medical care
Health Maintenance Org (HMO)
Required: PCP, Referral, In/out of network
Preferred Provider Org (PPO)
Required: In/out of network
Exclusive Provider Org (EPO)
Required: In network