Management System 2

Question 1

1. Your company is considering reorganizing their quality management plans. They are looking for a problem-solving model to use. Your recommendation could be DNV’s RAIDERS approach. What does the acronym RAIDERS mean? a) Restate the situation, Analyze the options, Identify staff assigned to the project, Develop an action plan, Evaluate the outcomes, Re-establish the corporate norms, Statistically support the decision b) Recognize the problem, Analyze the problem, Identify possible causes, Develop possible solutions, Evaluate possible solutions, Reach a decision, Stimulate action c) React appropriately, Action steps are implemented, Initialize the team, Develop an audit, Engineer, Educate & Enforce, Record the results, Stimulate Actions d) Realize the potential, Aid in the creation of solutions, Initiate ideas, Decide on the plan, Energize the team, Record the progress, Sell the idea to management

Answer 1

b) Recognize the problem, Analyze the problem, Identify possible causes, Develop possible solutions, Evaluate possible solutions, Reach a decision, Stimulate action

Question 2

2. The concept of Management by Objectives (MBO) is a good example of a participative approach to goal setting is: a) Edwin Locke’s goal-setting theory b) Tom Peter’s In Search For Excellence c) Maslow’s Hierarchy of Needs d) Positive Reinforcement Theory

Answer 2

a) Edwin Locke’s goal-setting theory

Question 3

3. Thorndike’s law of effect states that “Behaviour that results in a pleasant outcome is likely to be repeated; behaviour that results in an unpleasant outcome is not likely to be repeated”. This theory argues that: a) Positive reinforcement increases the frequency of a behaviour by making a pleasant consequence contingent on the occurrence of the behaviour b) Negative reinforcement increases the frequency of a behaviour by making the avoidance of an unpleasant consequence contingent on the occurrence of the behaviour c) Punishment decreases the frequency of, or eliminates an undesirable behaviour d) The likely recurrence of a response is generally governed by its consequence or effect generally in the form of reward or punishment

Answer 3

d) The likely recurrence of a response is generally governed by its consequence or effect generally in the form of reward or punishment

Question 4

4. In the management of work teams, the assumption is that teams pass through various stages of development. The third stage is: a) Storming b) Conforming c) Performing d) Norming

Answer 4

d) Norming

Question 5

5. McGregor points out that managers holding either Theory X or Theory Y assumptions can create: a) Safe workplaces b) Self-fulfilling prophecies c) Safe behaviours d) Highly compliant workers

Answer 5

b) Self-fulfilling prophecies

Question 6

6. There are four main areas in which Canadian governments take an active role in regulating business affairs. Those are best described as: a) Occupational Health & Safety, Labour Practices, Environmental Protection, Consumer Protection b) Occupational Health & Safety, Benefit Plans, Highway Traffic, Environmental Spills c) Occupational Health & Safety, Environmental Practices, Highway Traffic, Taxation d) Environmental Practices, Labour Management Affairs, Occupational Health & Safety, Taxation

Answer 6

a) Occupational Health & Safety, Labour Practices, Environmental Protection, Consumer Protection

Question 7

7. McGregor described two theories of worker attitude towards their work. Theory X states: a) Workers can be motivated by financial raises and pension plans b) People are generally highly interested in their work and are self-motivated c) Workers are generally not interested in their work and must be motivated externally d) It is the first line supervisor’s job to motivate their workers

Answer 7

c) Workers are generally not interested in their work and must be motivated externally

Question 8

8. The three branches of the classical approach to management are: a) Teams, Autocratic, Democratic b) Maslow, Taylor, Heinrich c) Theory X, Theory Y and Theory Z d) Scientific management, administrative principles, bureaucratic organization

Answer 8

b) Maslow, Taylor, Heinrich