Measuring Workplace Performance

Question 1

What are some issues caused by high staff turnover

Answer 1

Indicator of employee dissatisfaction

High cost of recruitment and selection

Disrupting work as new recruits are likely to make mistakes

Question 2

What are two ways in which high staff turnover could be improved

Answer 2

Job enrichment- working in teams or providing praise to employees as a form of motivation

Hire younger members of staff to prevent employees leaving due to retirement

Question 3

What are some reasons for high staff turnover

Answer 3

Dissatisfaction with work

Retirement

Personal reasons- moving away or looking after family

Question 4

Why is labour productivity important for employee and business

Answer 4

More productivity - more efficiency and more products

Employees can benefit from job security, higher pay , bonuses

Question 5

What are some methods businesses can use to increase labour productivity

Answer 5

Employee training

Investing in new technology

Positive working environment- motivation

Lean production- like kaizen to continuously improve

Question 6

What are the cost of absenteeism/ sickness for a business

Answer 6

May have to get a replacement employee

Stress and pressure on existing staff- may cause conflict amongst horizontal line relationships- demotivating

Question 7

How does a business tell whether an employee is genuinely taking time off because they are ill or not

Answer 7

If people take multiple days off, compared to one day every now and then

Question 8

How can a business reduce absenteeism

Answer 8

Improve motivation such as job enrichment, positive reinforcement to make an employee feel valued to the workforce

Rescources like gym memberships - non financial methods of motivation

Question 9

How can a business improve punctuality

Answer 9

Establish a clear and consistent lateness policy

Establish flexible work options if possible, like working from home

Reward improvement- rewards employees who reduce their lateness