1
Q
Why is Analyzing My Process Important?
A
- Helps find the root causes of problems
- Helps make the best decision to solve the problem
- Reveals opportunities for improvement
2
Q
How Do I Prioritize Waste and Opportunities
A
- Review the waste and opportunities
- Evaluate what each waste does to your process
- Rate each waste as low, medium or high
3
Q
What is Low Impact
A
Causes minor inconveniences not noticed by the customer
4
Q
What is Medium Impact
A
Causes delays and may be noticed by the customer
5
Q
What is High Impact
A
Causes a bad product or experience noticed by the customer
6
Q
How Do I Seek and Determine Root Causes
A
- Select the wastes that had a high impact on the process
- Determine the root cause by repeatedly asking “Why?”
7
Q
What are the 5 Whys Technique
A
- Used to determine the root cause of a problem
- Focus on the causes that occur in your process
- Avoid jumping to conclusions
- The “5” in “5 Whys” is just a rule of thumb
8
Q
How Do I Properly Pose a 5 Why Answer
A
- Focus on the process, not the people
- Avoid solutions in disguise such as “Lack of _____”
- Reach a level of detail that can be fixed
