What is the definition of diversity
The variation between at least two objects/people and the size of the gap between them
What model helps manage diversity
PrMS
Who created Performance Measures for Diversity
Kaplan and Norton 1996
What is the fiscal diversity perspective
Looks at the companies change strategy and the effect it will have on the bottom line
What are the three stages of the fiscal diversity perspective
- Rapid Growth 2. Sustained Growth 3. Harvest Benefits
What is the Customer Diversity perspective
The change value beliefs a company needs to create to ensure customer satisfaction
What is the Business Process Diversity perspective
Revolves around the process diversity that gives the customer what they want. Ensures processes are efficient, reliable and high quality
What is the learning and growth diversity perspective
Focuses on the companies intangible assets e.g. internal skills and abilities
What are the 6 elements to be taken into account in change diversity
- Legislation, Governance and Policy 2. Staff Training 3. Products and Services 4. Accessible Information 5. Websites 6. Premises
What 6 elements did ABZ focus on for a successful change program
- Informed, Confident Staff 2. Recruitment that makes a difference 3. Tools to trigger change 4. Access for all 5. Policy that changes practice 6. Services that fit people, not people that fit services
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Module One - What is Change Management?47
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Module Four - Managing Change Processes0
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Module Five - Managing Change Projects0
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Module Six - Managing Change Diversity0
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Module Seven - Compliance And Change0
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Module Eight - Quality And Change0
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Module Nine - Audit And Change0
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Module Ten - Ethics And Change0
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Module Two - The Individual as a Change Manager19
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Module Three - Change Structure and Environment24
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Module Four - Managing Change Processes17
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Module Five - Managing Change Projects21
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Module Six - Managing Change Diversity10
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Module Seven - Compliance and Change27
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Module Eight - Quality and Change17
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Module Nine - Audit and Change13
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Module Ten - Ethics and Change2
