What is CSE
The environment for change in terms of structure and environment and the templates used - should be considered at the start of every change programme
What are the Seven Componenets of CSE
- Vision 2. Strategy 3.Business Case 4.Plan 5.Analysis and Design 6.Implementation 7. Post Delivery Lessons Learnt
What is vision
Same end goal and buy in from all levels
What is strategy
The direction for transition
What is business case
Proves the program has benefits and is acheivable to a sensible cost
What is plan
How to achieve the target
What is Analysis and Design
Define end state
What is Implementation
Project Delivery
What is Post Delivery Lessons Learnt
Learning from delivered projects
What are the 14 CSE R&Rs
- Business Strategist 2. Program Specialist 3. IT Specialist 4. Business Case Analyst/Designer 5. Business Process Analyst/Modeller 6. System Designer 7. Chief Architect 8. Implementation Planner 9. Implementation Project/Programme Manager 10. Integration Architect 11. Quality Assurance Analyst 12. Risk Analyst 13. Champions 14. Security/Compliance Experts
What is the law of equilibrium for
Balance - and encouraging outside of the box thinking
What is the law of communication penetration for
Open comms lines and bring employees and stakeholders together - vital to have vertical and horizontal comms lines
What is the law of peoples involvement for
Engagement of staff to increase the level of commitment and enthusiasm
What is the law of change permeating business units for
Systems needing to work together for increased efficiency
What is the law of flexible technology infrastructure for
Flexible system that can respond quick to change in environment -web based functions are key for accessability
What is the law of business models for
Coping with the demand of Customers and Stakeholders and changing models in line with these
What is the law of external value chain for
External partners playing a key role - outsourcing models
What does ITIL framework stand for
Information Technology Infrastructure Library
Where does the ITIL framework sit
Below ISO
What is ITIL
A way to manage IT systems
What are the 12 key componenets of ITIL
- Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Support Improvement 6. Configuration Management 7. Incident Management 8. Change Management 9. Availability Management 10. Release Management 11. Service Level Management 12. Monitoring & Reporting (Dashboard)
What is ISO20000 & ISO 17799
Contains templates, documents and supporting materials
What are the 11 components of ISO 17799
- Business Continuity Planning 2. System Access Control 3. System Development & Maintenance 4. Physical & Environmental Security 5. Regulatory Compliance 6. Personnel Security/Compliance 7. Security/Compliance Organisation 8. Computer Operations Management 9. Asset Classification and Control 10. Security/Compliance Policy 11. Risk Management
What 8 factors need to be considered inline with CSE
- Business Problem Assessment 2. Target Business Transformation Vision 3. Transformation Business Case 4. Transformation Master Plan 5. Transformation Design 6. Transformation Project Results 7. Transformation Project Post delivery Results Measurements 8. Transformation Strategy
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Module One - What is Change Management?47
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Module Four - Managing Change Processes0
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Module Five - Managing Change Projects0
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Module Six - Managing Change Diversity0
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Module Seven - Compliance And Change0
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Module Eight - Quality And Change0
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Module Nine - Audit And Change0
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Module Ten - Ethics And Change0
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Module Two - The Individual as a Change Manager19
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Module Three - Change Structure and Environment24
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Module Four - Managing Change Processes17
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Module Five - Managing Change Projects21
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Module Six - Managing Change Diversity10
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Module Seven - Compliance and Change27
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Module Eight - Quality and Change17
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Module Nine - Audit and Change13
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Module Ten - Ethics and Change2
