NGLudwig - Functional

Question 1

OPE of the future

Answer 1

DMX (Delivery Mgt of the future)

Question 2

Events that can trigger a disruption (3)
and first step

Answer 2

• From Product Catalogue: change of product
• From Stock Keeper: capacity reduction
• From Order: change of seats in a new flight that constitutes a breach of contract

Disruption determines if it’s a disruption

Question 3

Example of benefits of NGL for airline groups

Answer 3

Disruption across a/l

Question 4

T2RL name for the likes of NLudwig

Answer 4

OOSD: Offer-Order-Settle-Deliver

Question 5

Name of NGL’s Call Centre solution

Answer 5

Future of Service Centre