________ is an attitude and a set of personal characteristics that all healthcare professionals are expected to exhibit.
Professionalism
3 characteristics of professionalism
- Dress and hygiene
- Professional interactions
- Adhering to core values
As a medical professional, the phlebotomist must follow the ____ code.
dress
Members of the healthcare team are expected to follow proper ______ etiquette
hygiene
Effective ______ is a vital component of healthcare and is defined as the exchange of information between two or more individuals.
communication
Research suggests that approximately 55% of communication is ______.
non-verbal
engaging in verbal conversation during a venipuncture procedure can cause the patient be more ______.
relaxed
What are 3 communication challenges?
hearing/ visual impairment
language barriers
cultural differences
What is one of the most common errors that occurs
