Operational issues

Question 1

What are these?

Answer 1

issues which may jeopardise departments and organisations as a whole

Question 2

Issues which may have an impact on moral, safety and the way staff perceive working conditions

Answer 2

• security
• health and safety
• disaster planning
• organisational issues

Question 3

Security of information risks

Answer 3

• exposure of financial information
• payment of fines due to going against data protection act
• loss of business, bankruptcy, fines, court cases (legal fees)

Question 4

What does data need to be secure from?

Answer 4

hacker, cyber thieves, loss, corruption, illegal duplication, manipulation

Question 5

Health and safety

Answer 5

legal responsibility for employers to protect employees/customers in the workplace

Question 6

Risks of not adhering to H&S

Answer 6

• negative publicity
• court cases (legal fees)
• compensation
• fines

Question 7

Disaster and recover planning

Answer 7

• assess issues which could risk their assets, employees and running out of the business
• make a plan to reduce the risk and have place for alternative locations/facilities

Question 8

Three levels of risk:

Answer 8

• small - network crash, corrupted hard drive, hack/virus
• medium - major hack, fire, corruption or backups
• large - earthquake, disaster

Question 9

H&S risks

Answer 9

electrocution
trailing wires (tripping)
falling equipment (injury)
fire risk

Question 10

Preventing electrocution

Answer 10

• use an RCB (residual current breaker)
• check insulation or wires often
• don’t allow drinks near computers
• check equipment often

Question 11

Preventing trailing wires

Answer 11

• use cable ducts to make wires safe
• cover wires or have them tucked away
• use wireless connections

Question 12

Preventing falling equipment

Answer 12

• use strong desks and tables to support heavy hardware

- use large desks and tables so hardware isn’t on the edge of table

Question 13

Fire risk

Answer 13

• don’t overload sockets with too many items
• ensure good ventilation in the room
• have a fully tested C02/dry fire extinguisher

Question 14

Checks to carry out on a regular basis (H&S)

Answer 14

• ensure you exercise every hour to prevent health risks
• don’t plug too many devices into an electrical socket
• don;t cover computers with paper/fabrics as theses can block ventilation holes

Question 15

Health and safety regulations advise all computer systems have at least…

Answer 15

tillable and anti-glare screens, adjustable chairs, foot supports, suitable lighting, uncluttered work stations and frequent breaks/eye tests

Question 16

Back and neck problems/strain

Answer 16

• caused by sitting in front of the computer screen for long periods of time in the same position
• use adjustable chairs to give correct posture
• use foot rests to reduce posture issues
• use tillable screens to ensure neck is at right angle

Question 17

Repetitive Strain Injury (RSI)

Answer 17

• damage to fingers and wrists by continuous use of keyboard or repetitive clicking of mouse buttons
• ensure correct posture is maintained
• use ergonomic keyboards
• use voice-activated software
• take regular breaks
• use a wrist rest

Question 18

Eyestrain

Answer 18

• staring at a screen too long or incorrect lighting
• ensure there’s no screen flicker
• change to LCD screens where flicker is less of a problem than with CRT screens
• anti-glare screens
• use window blinds to reduced sunlight reflecting from the screen

Question 19

Headaches

Answer 19

• incorrect lighting, screen reflections, flickering screens
• anti-glare screen or window blinds to cut out reflections
• regular breaks
• gave your eyes tested

Question 20

Ozone irritation

Answer 20

• laser printers in an office area (dry skin, respiratory problems)
• proper ventilation should exists to remove ozone gas as quick as possible
• laser printers should be houses in a designated printer room
• change to other types of printer if needed

Question 21

Organisational policies

Answer 21

• policies to establish rules for acceptable behaviour and guidelines for best practice
• acceptable use of policy states what employees can/can’t do when using the network/internet/email

Question 22

Code of conduct

Answer 22

1. acceptable use of technology
2. security
3. disaster recovery
4. technology standards
5. network set up and documentation
6. IT services

Question 23

COC - acceptable use of technology

Answer 23

guidelines for the use of computers, fax machines, telephones, internet, email, voicemail and consequences for misuse

Question 24

COC - security

Answer 24

guidelines for passwords, levels of access to the network, virus protection, confidentiality and usage of data

Question 25

COC - disaster recovery

Answer 25

guidelines for data recovery in the event of a disaster and data back-up methods

Question 26

COC - technology standards

Answer 26

guidelines to determine the type of software, hardware and systems will be purchased and used at the company, including those that are prohibited

Question 27

COC - network set up and documentation

Answer 27

guidelines regarding how the network is configures, how to add new employees to the network, permission levels for employees and licensing of software

Question 28

COC - IT services

Answer 28

guidelines to determine how technology needs and problems will be address, who in the organisation is responsible for employee technical training