Operations Syllabus

Question 1

What goes under role of operations management

Answer 1

• strategic role of operations management
• good and/or services in different industries
• interdependence with other key business functions

Question 2

What goes under influences

Answer 2

• globalisation
• technology
• quality expectations
• cost-based competition
• government policies
• legal regulation
• CSR

Question 3

What goes under operations processes

Answer 3

inputs
- transformed resources
- transforming resources
transformation processes
- volume, variety, variation in demand and visiblity
- sequencing and scheduling
- technology, task design and process layout
- monitoring, control and improvement
outputs
- customer service
- warranties

Question 4

What goes under Operations strategies

Answer 4

• performance objectives
• new product design
• supply chain management
• outsourcing
• technology
• inventory management
• quality management
• overcoming resistance to change
• global factors