Who is the founder, where did he study to become a 5-star chef, and when and where did he found Chipotle? (Bonus: What’s the name of the first Chipotle?)
Founder: Steve Ells
Studied at the Culinary Institute of America
Founded Chipotle on July 13th, 1993 in Colorado
Bonus: Evans
What are the 5 foundations of throughput?
- Pull Them Down Politely
- Stay a Step Ahead
- Hear out of Both Ears
- Make It Till They Take It
- Give Them Up with Gratitude
What is the 1st foundation of throughput?
Pull Them Down Politely - Pull guests down the line with a smile and eye contact.
What is the 2nd foundation of throughput?
Stay a Step Ahead - Repeat individual selections back to the guest and ask the next question while portioning the previous ingredient.
What is the 3rd foundation of throughput?
Hear Out of Both Ears - Listen to your left and right for ingredients and be on the lookout for special requests, so the guest is never asked the same question twice.
What is the 4th foundation of throughput?
Make It TIll They Take It - Continue building the entree until another team member can pull them down politely.
What is the 5th foundation of throughput?
Give Them Up with Gratitude - Provide a warm smile and eye contact to every guest and a “thank you” once the order is completed.
What is Throughput?
Throughput is how we talk about the speed and flow of the line.
How do we measure throughput?
We measure it by tracking how many entrees are completed in a 15 minute or 1 hour time period.
What is a crewmembers role in throughput?
To be Rush Ready and Role Ready.
What 3 things do you need to be Rush Ready?
- Checklist
- Clock
- Goal
What are the 4 steps you need to take to be role ready?
- Throughput Cards
- Practice
- Practice
- Practice
When do you need to be rush ready and role ready?
Before our peak periods, these are the busiest times of the day where our fastest throughput occurs.
What are the uniform standards?
- Perform Basic Hygiene
- Wear jeans or pants and a clean wrinkle-free chipotle t-shirt
- Always wear clean close with no holes or stains
- Wear a hat
- Wear a clean apron
- Wear slip-resistant shoes
- Finger nails short and unpolished, no fake nails
- Keep facial hair neat
- If your hair is shoulder-length or longer, pull it back away from your face in a braid or a bun
- No chewing gum
- Keep jewelry to a minimum (no bracelets, watches, or anything other than a plain wedding band)
When should schedules be available for you to view them?
By Thursday the week before.
What are the guidelines for your free employee meal? (there are 3)
- 1 entree, 1 drink, and 1 side item like chips & guac or chips & queso.
- Sign the receipt
- Eat the meal at the restaurant and clock out during your meal break
What are the crew expectations?
- Keep Chipotle special and successful by living our values.
- Prepare and serve safe and delicious food by following our Recipe Cards.
- Keep our food and guests safe by following the Food Safety Seven.
- Keep the restaurant clean and organized by using the Crew Daily Checklists.
- Provide an excellent guest experience by adhering to our 4 Cornerstones of Hospitality and
Throughput Fundamentals
What is a chipotle pepper and how does it relate to the Chipotle philosophy?
The chipotle pepper is a fully ripened, dried, and smoked jalapeno pepper. The chipotle philosophy is about taking something good, doing a few simple things and turning it into something extraordinary.
What is Chipotle’s purpose and what are the 4 values?
Purpose: Cultivate a Better World
Values:
- The Line is the Moment of Truth
- Teach and Taste Chipotle
- Authenticity Lives Here
- The Movement is Real
What defines the 1st value, the Line is the Moment of Truth?
When our guests win, so do we.
Everything we do starts with our restaurants. Serving greet food, with great service in a safe, quick, clean, and happy environment is always priority one.
What defines the 2nd value, Teach & Taste Chipotle?
Take pride in making the Chipotle experience exceptional.
Take the time to learn it well, teach it right, and hold others to the same standard.
What defines the 3rd value, Authenticity Lives Here?
Our food is real and so are we.
Be your full self and make a difference.
What defines the 4th value, the Movement is Real?
Stand up for what’s important, even when it’s hard.
We source better ingredients, hire better people and work hard to change the world. Talk about what makes you proud, so we can do more of it.
What are the 4 biggest parts of your role as a crewmember?
Excellent Guest Experience, Hospitality, Food Safety, and Throughput.
