What are the 5 crew expectations?
- Keep Chipotle special and successful by living our values.
- Prepare and serve safe and delicious food by following our Recipe Cards.
- Keep our food and guests safe by following the Food Safety Seven.
- Keep the restaurant clean and organized by using the Crew Daily Checklists.
- Provide an excellent guest experience by adhering to our 4 Cornerstones of Hospitality and
Throughput Fundamentals
What are the 5 Kitchen Manager expectations?
- Lead the team to prep and cook the right amount of food for your sales.
- Ensure the safety of all food.
- Ensure the quality of all food.
- Ensure all food looks and tastes delicious.
- Take ownership of the BOH facilities and equipment.
What are the 5 Service Manager expectations?
- Serve safe food that looks and tastes delicious.
- Take ownership of the FOH facilities and equipment.
- Create an inviting in-restaurant and digital experience where guests look forward to coming back.
- Achieve excellent throughput.
- Lead the shift when you’re the senior manager on duty.
What are the 5 Apprentice and General Manager expectations?
GMs and Apprentices share the same 5 expectations:
- Select outstanding crew and managers.
- Train every employee effectively.
- Schedule your team appropriately.
- Deliver a safe food environment and an excellent guest experience.
- Achieve your annual sales & cash flow plan.
What are the 5 Certified Training Manager expectations?
- Select and build a bench of great crew trainers and managers.
- Build and maintain a sustainable training culture.
- Create and execute effective scheduling systems.
- Teach and deliver a safe food environment and an excellent guest experience.
- Sustainably achieve our key priorities.
What is the KM’s 1st expectation and what 5 things can you do to achieve it?
- Lead the team to prep and cook the right amount of food for your sales.
- Ensure the team prepares the right amount of food and completes prep on time.
- Make sure your team never runs out of food.
- Minimize food waste by not prepping or cooking too much.
- Be accountable for Critical Inventory.
- Coach and provide feedback in the moment.
What is the KM’s 2nd expectation and what 4 things can you do to achieve it?
- Ensure the safety of all food.
- Act as the Food Safety Leader in the morning prior to the arrival of the Service Manager or above.
- Verify food safety procedures.
- Ensure no one is working while ill and proper handwashing is occurring throughout the shift.
- Check hot and cold temperatures.
What is the KM’s 3rd expectation and what is 1 thing can you do to achieve it?
- Ensure the quality of all food.
• Check the freshness of raw and prepped ingredients.
What is the KM’s 4th expectation and what 3 things can you do to achieve it?
- Ensure all food looks and tastes delicious.
• Ensure the prep and cooking of all food according to our procedures.
• Taste food critically for flavor and texture.
• Make sure the color and appearance of our food on both lines meets our standards and discard anything
that does not.
What is the KM’s 5th expectation and what 4 things can you do to achieve it?
- Take ownership of the BOH facilities and equipment.
- Clean and maintain all kitchen equipment according to our procedures.
- Keep the BOH tidy, neat and organized.
- Submit tickets for issues you can’t repair.
- Work with your GM to order things you need to make repairs yourself.
What is the SM’s 1st expectation and what 3 things can you do to achieve it?
- Serve safe food that looks and tastes delicious.
• Act as the final safety and quality checkpoint on both lines and discard anything that does not meet our
standards.
• Ensure the cleanliness of both lines and ensure the food, pans and utensils on both lines are appetizing.
• Uphold the standards of portioning and stacking.
What is the SM’s 2nd expectation and what 3 things can you do to achieve it?
- Take ownership of the FOH facilities and equipment.
- Keep the line, dining room, drink station and bathrooms clean, neat and organized.
- Clean and maintain all FOH fixtures and equipment.
- Ensure someone is always assigned dining room responsibilities during peak and trained appropriately
What is the SM’s 3rd expectation and what 3 things can you do to achieve it?
- Create an inviting in-restaurant and digital experience where guests look forward to coming back.
- Maintain a comfortable air temperature and music volume.
- Be hospitable, put guests first, and when you can, make them say “wow.”
- Provide all digital orders accurately and on-time.
What is the SM’s 4th expectation and what 4 things can you do to achieve it?
- Achieve excellent throughput.
• Set specific, realistic throughput goals for the shift and follow up on them.
• Make sure the five foundations of throughput are in place while coaching the nuances of throughput to
improve speed of service.
• Celebrate with the team when goals are met or exceeded.
• Talk as a team after each peak to discuss things we can do better to improve throughput.
What is the SM’s 5 expectation and what 4 things can you do to achieve it?
- Lead the shift when you’re the senior manager on duty.
- Complete the Manager Daily Checklists and the Owner’s Path.
- Act as the Food Safety Leader.
- Oversee cash handling policies and procedures.
- Communicate with crew and managers and respond quickly and effectively to emergency situations.
What is the AP and GM’s 1st expectation and what 4 things can you do to achieve it?
- Select outstanding crew and managers.
- Interview and make the hiring decision on each new crew member.
- Onboard and start a new hire’s training as quickly as possible.
- Ensure every team member represents the Chipotle brand and our values.
- Recognize and develop managers who are willing and able to execute the Top 5 of their new role.
What is the AP and GM’s 2nd expectation and what 3 things can you do to achieve it?
- Train every employee effectively.
- Create a sustainable training system utilizing all of Chipotle’s training resources.
- Adhere to all food safety policies and procedures exactly as they are written.
- Provide timely, honest feedback to both the trainer and the trainee.
What is the AP and GM’s 3rd expectation and what 4 things can you do to achieve it?
- Schedule your team appropriately.
- Create thoughtful and accurate sales projections.
- Provide enough people to deliver outstanding throughput during peak and non-peak times.
- Provide the right people to complete prep accurately and on-time.
- Pair trainees and trainers together with enough time to effectively train.
What is the AP and GM’s 4th expectation and what 4 things can you do to achieve it?
- Deliver a safe food environment and an excellent guest experience.
• Work lunch, dinner and weekend shifts each week.
• Set the example of what a safe food environment and an excellent guest experience look like.
• Ensure all in-restaurant systems (Prep Sheet, Deployment Tool, Cooking to Needs Tool) are used in
order to deliver Food, Feel and Flow.
• Make sure our food on both lines meets our standards and discard anything that does not.
What is the AP and GM’s 5th expectation and what 3 things can you do to achieve it?
- Achieve your annual sales & cash flow plan.
- Communicate restaurant KPIs with managers and crew.
- Execute local marketing tactics.
- Attain food and labor targets while controlling expenses.
What is the CTM’s 1st expectation and what 4 things can you do to achieve it?
- Select and build a bench of great crew trainers and managers.
- Implement systematic recruiting, interviewing, onboarding and orientation practices for all trainees.
- Identify and develop Certified Trainers who are willing and able to grow to their full potential.
- Create development plans for high potential leaders to enable them to rise to the next level.
- Develop MITs into proven, successful managers.
What is the CTM’s 2nd expectation and what 4 things can you do to achieve it?
- Build and maintain a sustainable training culture.
- Be a subject matter expert in all training systems and standards.
- Be an early adopter of all training initiatives.
- Teach others to effectively implement and maintain our systems.
- Communicate a clear and compelling direction that inspires others.
What is the CTM’s 3rd expectation and what 2 things can you do to achieve it?
- Create and execute effective scheduling systems.
- Share accurate and timely information.
- Analyze successes and failures to improve performance and inform future strategies.
What is the CTM’s 4th expectation and what 3 things can you do to achieve it?
- Teach and deliver a safe food environment and an excellent guest experience.
- Teach others how to deliver exceptional Food, Feel and Flow on every shift.
- Proactively seek innovative ways to improve and enhance our guests’ experience.
- Ensure that your team provides an excellent experience for our guests.
