Other Mandatory Competencies

Question 1

Name an example of a time you have provided good client care

Question 2

What would you advise to a client who is unhappy with the service you have provided or the outcome of something you were dealing with?

Question 3

Who meets the costs of third-party involvement?

Question 4

Can you give me an example of KPIs you have been measured against?

Question 5

How would you deliver bad news to a client and why would you use that format?

Question 6

What content forms part of a business plan? (7)

Answer 6

• Executive summary
• Company description
• Products and services
• Market analysis
• Marketing strategy
• Financials
• Budget

Question 7

Can you give me an example of any goals or business plans you have set yourself or been given?

Answer 7

• Fee targets
• Growing the amount of work done with specific clients
• Trying to win new business

Question 8

Can you give an example of what would be included in a SWOT analysis?

Question 9

What forms of dispute resolution do the RICS offer?

Question 10

When would you use mediation and what are its pros/cons?

Question 11

Is mediation binding on the parties?

Answer 11

No

Question 12

Can a mediator award costs?

Question 13

What is the difference between an arbitrator and an independent expert?

Question 14

Can you give me an example of your behaviour or actions used to assist with inclusion?

Question 15

How would you act if you felt a colleague was discriminatory or excluding a team member?

Question 16

How do you ensure you are not biased or prejudiced in your actions? (2)

Answer 16

• Ensuring that I investigate to see if any conflicts of interest may cause me to not act with complete independence
• Peer review

Question 17

How do you determine the accessibility of a building?

Question 18

What legislation governs the accessibility of space to individuals

Question 19

What is required of a landlord or tenant where there is a physical barrier stopping access?

Question 20

What are the 9 protected characteristics protected within the Equality Act 2010?

Answer 20

• Gender reassignment
• Sex
• Sexual orientation
• Age
• Disability
• Race
• Religion
• Marriage
• Pregnancy

Question 21

What are the 4 types of illegal discrimination under the Equality Act 2010? (4)

Answer 21

• Direct discrimination
• Indirect discrimination
• Harassment
• Victimisation

Question 22

Why is Diversity & Inclusion important?

Answer 22

• Shown to be more efficient and effective
• Widens that talent pool

Question 23

What is an inclusive environment?

Question 24

What is an access statement?

Answer 24

An Access Statement sets out how a new building or environment will achieve inclusive design standards