describe communication.
it’s ongoing and dynamic/multidimensional
based on individual perception and therefore can be subject to misinterpretation
what are the important aspects of verbal communication?
- vocabulary
- denotative and connotative meaning
- clarity and brevity
- timing and relevance
what are some forms of non-verbal communication?
- body language
- tone of your voice
- personal appearance
- posture/gait
- touch
- personal space
what is effective communication?
- reciprocal and interactive
- recipient being actively involved (sender knowing if the message is received)
- verbals match non-verbals
what is Maslow’s hierarchy of human needs?
self-actualization
self-esteem and esteem of others
love and belongingness
safety and security
physiologic
what is perception testing?
- describing the bhvr you notice
- think of two possible interpretations
- request clarification about how to interpret this hbvr
how do you actively listen?
- receiving the information and reflecting it back to the sender (i.e. asking direct questions about what they said, repeating what they said back to them in a form of a question)
- trying to achieve the goal of understanding the full meaning of what was said (verbally and non-verbally)
what are five non-verbal bhvrs to show active listening?
SOLER
sit facing the patient, open posture, lean in, eye contract, relax
how do you show critical thinking?
- by evaluating and developing thinking skills
- breaking down your thoughts into elements and put them into practice
how do you show critical thinking?
- by evaluating and developing thinking skills
- breaking down your thoughts into elements and put them into practice
why is problem solving important?
- increases your productivity
- allows for independent thinking
- accountability and responsibility
what are the steps to problem solving?
- gather info. (examine from different perspective + thoughtful reflection)
- develop ideas + have a clear goal
- implement (list tasks to be done), track progress and measure success (have a set time frame)
what is evidence based practice?
implementation of relevant and valid research and clinical expertise
- evidence of effectiveness
what are some potential barriers to problem-solving?
resistance to change, habits, individual insecurity, history, fear of success/failure, perceptions
