what is INTRA-professional collaboration? INTER-professional collaboration?
intra = within your own team/profession
inter = two or more members of healthcare work together to achieve high quality patient-centered care
what is CIHC?
Canadian inter professional health collaborative
why was CIHC made?
to provide a competency framework for inter professional collaboration
through role clarification, team functioning, conflict resolution, collaborative leadership, inter professional communication
what are the benefits of interprofessional collaboration?
- increased efficiency
- enhanced quality of care + increased patient safety
- good healthy, respectful work environment
- increased job satisfaction
- teamwork
what are the 4 stages of group development?
- forming
- storming
- norming
- performing
what are 3 additional stages to the Tuckman’s group development?
- adjourning
- transforming
- mourning
what are characteristics of a successful team?
- common purpose
- measurable goals
- effective leadership
- effective communication
- good cohesion + mutual respect
what is conflict?
differing perception, priorities, goals or values
which conflict resolution describes a win-lose situation? (one person is seeking to achieve their goal and doesn’t care about the impact on others)
competing
which conflict resolution describes a recognition of conflict but there is a withdrawal or suppression of the conflict?
avoidance
which conflict resolution describes appeasement of others; self-sacrificing?
accomodating
which conflict resolution describes negotiation + both parties giving something up?
compromising
which conflict resolution describes a win-win situation with problem-solving as a focus?
collaborating
how do you perform a win-win conflict resolution?
- identify your unaddressed concerns
- create an opportunity to discuss the conflict and give voice to your concerns and requirements
- attempt to empathize with other’s POV
- focus on a compromise that resolves the conflict
- follow up on and provide support for resolution
what are the CARE steps to conflict resolution?
C - clarify your problem
A - articulate why it’s a problem (how it makes you feel)
R - request change
E - encourage and emphasize positive consequences
