1
Q
- The basic functions of the management process include all of the following
EXCEPT ________.
A) Planning
B) Organizing
C) Outsourcing
D) Leading
A
C. Outsourcing
2
Q
- Which one of the following is the person responsible for accomplishing an
organization’s goals by managing the efforts of the organization’s people?
A) Manager
B) Entrepreneur
C) Generalist
D) Marketer
A
A
3
Q
- Which function of the management process requires a manager to establish
goals and standards and to develop rules and procedures?
A) Planning
B) Organizing
C) Staffing
D) Leading
A
A
4
Q
- Consuela, a manager, delegates the authority for a project to Lee, her
subordinate. Consuela is most likely involved in which function of the
management process?
A) Staffing
B) Organizing
C) Motivating
D) Leading
A
B
5
Q
- When managers use metrics to assess performance and then develop
strategies for corrective action, they are performing the ________ function of the
management process.
A) Planning
B) Leading
C) Controlling
D) Organizing
A
C
6
Q
- In the management process, which one of the following is an activity
associated with the leading function?
A) Motivating subordinates
B) Setting performance standards
C) Training new employees
D) Developing procedures
A
A
7
Q
- Personnel activities associated with human resource management most likely
include all of the following EXCEPT ________.
A) Orienting and training new employees
B) Appraising employee performance
C) Building employee commitment
D) Developing customer relationships
A
D
8
Q
- A line manager’s human resource responsibilities most likely include all of the
following EXCEPT ________.
A) Maintaining department morale
B) Controlling labor costs
C) Protecting employees’ health
D) Marketing new products and services
A
D
9
Q
Yuki works at a position in his organization where he maintains contacts within
the local community and travels to search for qualified job applicants. Yuki’s
position is best described as ________.
A) Recruiter
B) Manager
C) Labor relations specialist
D) Job analyst
10. Human resource manage
A
A
10
Q
- Human resource managers generally exert ________ within the human resources
department and ________ outside the human resources department.
A) Line authority; staff authority
B) Staff authority; line authority
C) Functional authority; line authority
D) Staff authority; implied authority
A
A
11
Q
- Wilmer works in the HR department and is in charge of developing the plans for
how people are paid and how the employee benefits program is run. Wilmer is
most likely holding the position of ________.
A) Training specialist
B) Recruiter
C) Compensation manager
D) Job analyst
A
C
12
Q
- An HR generalist at Wilson Manufacturing has been assigned to the sales
department to provide HR management assistance as needed. Which of the
following best describes the structure of the HR services provided at Wilson
Manufacturing?
A) Shared HR teams
B) Embedded HR teams
C) Centers of expertise
D) Corporate HR teams
A
B
13
Q
- Which organization of the human resource function involves dedicated HR
members that assist top management in issues such as developing the personnel
aspects of the company’s long-term strategic plan?
A) Embedded HR teams
B) Corporate HR teams
C) Centers of expertise
D) Shared services
A
B
14
Q
- What term refers to the knowledge, skills, and abilities of a firm’s workers?
A) Human resources
B) Human capital
C) Intangible assets
D) Contingent personnel
A
B
15
Q
- What is the term for workforces like those at the company Uber, where
freelancers and independent contractors work when they can, on what they want
to work on, and when the company needs them?
A) Tele-commuters
B) Human capital
C) Job-analysts
D) On-demand workers
A
D
16
Q
- The recent trend where in some occupations (such as high-tech)
unemployment rates are low, while in others unemployment rates are still very
high and recruiters in many companies can’t find candidates, while in others
there’s a wealth of candidates is called ________.
A) Talent analytics
B) Globalization
C) Unbalanced labor force
D) Human capital
A
C
17
Q
- Which one of the following best exemplifies recent trends in technology that
are affecting human resource management?
A) Listing open positions on Monster.com, Careerbuilder.com, and similar websites.
B) The use of gaming features to enhance training and performance appraisal
C) Allowing workers to telecommute
D) Providing employees with laptops or tablets so they can work offsite
A
B
18
Q
- Evidence-based human resource management relies on all of the following
types of evidence EXCEPT ________.
A) Scientific rigor
B) Existing data
C) Research studies
D) Qualitative opinions
A
D
19
Q
- In small organizations, line managers frequently handle all personnel duties
without the assistance of a human resource staff.
True or False
A
True
20
Q
- What are the two distinct functions carried out by human resource managers?
A
Line function and staff function
