Payment & Troubleshooting Flashcards

(24 cards)

1
Q

I can absolutely remake a fresh, hot one for you right away.

A
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2
Q

Would you mind waiting just a couple of minutes?

A
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3
Q

I’m glad we could fix that for you.

A
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4
Q

Is there anything else I can get for you today?

A
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5
Q

Sorry about that

A
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6
Q

Sorry about that.

A
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7
Q

Let me fix that for you

A

I’ll remake it for you
Let me get you a new one

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8
Q

Sorry—did you want oat milk?

A
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9
Q

Is it too sweet?

A

Would you like it less sweet?

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10
Q

Is it not hot enough?

A

You wanted it iced, right?

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11
Q

Would you like a remake or a refund?

A
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12
Q

Thanks for letting me know. I’ll take care of it.

A
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13
Q

One moment, please.

A
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14
Q

I’ve been waiting for a while

A

Sorry about the wait. We’ll have it out shortly

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15
Q

“It tastes a bit bitter.”
“It’s too acidic.”

A

I can recommend something smoother if you’d like.”

“I can remake it with a different roast.”

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16
Q

It’s leaking

A

Oh, sorry about that. Let me get you a new cup.

17
Q

I think I was overcharged

A

Let me double-check that for you

18
Q

I said it was to go

A

Sorry about that—I’ll switch it for you

19
Q

I understand

A

“I get what you’re saying.”
“I see.”

20
Q

Let me take care of that for you

22
Q

Do you even know how to make coffee?

A

I understand your frustration. Let me get this sorted out for you.

23
Q

Let me get my manager to help you

24
Q

I want to help, but I need us to keep this respectful