Job description
A future cruise consultant is a sales professional onboard the ship who works to sell future cruise bookings to current guests.
Duties
Duties include marketing and selling cruises, providing personalised consultations about itineraries and services, processing reservations, and managing a future cruise sales desk. They also host events and activities for guests, such as cocktail parties, dinners and bts tours, which contributes to guest satisfaction and loyalty.
Benefits for booking onboard
OBC, discounted deposit, reduced rates
What are future cruise credits?
You buy credits which you can purchase a cruise with and includes perks like obc. FCC Issued per guest to purchase a future cruise not transferable or redeemable for cash. Credit has a book by date and sail by date. Multiple future cruise credits can be applied to a new or existing booking provided the final payment has not been made. If a reservation is cancelled fcc can be reissued within the original dates.
Oceania club levels
Bronze, silver, gold, platinum, diamond and president
Define cruise consultant.
A professional who assists clients in planning and booking cruise vacations.
What is the primary role of a future cruise consultant?
To provide expert advice and personalized service to clients planning cruises.
True or false: Luxury guests prefer personalized service over standard options.
TRUE
Luxury guests expect tailored experiences that cater to their preferences.
Fill in the blank: A cruise consultant should have extensive knowledge of _______.
cruise itineraries and destinations.
What is an effective sales tactic for cruise consultants?
Building rapport with clients to understand their needs and preferences.
Define upselling in cruise sales.
Encouraging clients to purchase higher-priced options or additional services.
True or false: Following up with clients after booking is unnecessary.
FALSE
Follow-ups help ensure client satisfaction and encourage repeat business.
What should a cruise consultant do to manage luxury guests effectively?
Anticipate their needs and provide exceptional, personalized service.
Fill in the blank: Active listening is crucial for understanding _______.
client preferences and concerns.
What is the importance of product knowledge for cruise consultants?
It enables consultants to recommend the best options for clients.
Define customer relationship management (CRM).
A system for managing a company’s interactions with current and potential customers.
True or false: Discounts are the only way to attract clients.
FALSE
Value-added services and experiences can also attract clients.
What is a key strategy for retaining luxury clients?
Providing exclusive offers and personalized communication.
Fill in the blank: A successful cruise consultant must be adept at negotiation and _______.
closing sales.
Define lead generation in sales.
The process of attracting and converting prospects into potential clients.
True or false: Following industry trends is irrelevant for cruise consultants.
FALSE
Staying updated helps consultants offer relevant advice and options.
What is the benefit of networking for cruise consultants?
It helps build relationships that can lead to referrals and new clients.
Fill in the blank: Feedback from clients is essential for _______.
improving service quality.
What should a consultant do if a luxury guest has a complaint?
Address the issue promptly and offer a satisfactory resolution.
