PRA

Question 1

PUBLIC RECORDS ACT (PRA) REQUESTS

Answer 1

Incorporate Strategic Plan Goal #2 into this answer!
ENAHANCE PUBLIC TRUST THROUGH SUPERIOR SERVICE

• Improve customer service/Demonstrate departmental integrity, transparency, and accountability w/the public
• We must maintain transparency to enhance and maintain the trust of the people we serve
• Lack of compliance can lead to injunctive relief and punitive lawsuits and cause the public to
  question their ability to trust the CHP
• Procedures for handling PRA requests:
  DO NOT:
  • Ask for ID or ask if from press
  • Ask for a reason
  • State releasable info not releasable
  • State info is only releasable to press DO:
  • Maintain CHP 370C in lobby
  • Train personnel to be HELPFUL
  • Track each request using 520 log
  • Assist in narrowing requests
  • Advise 10 calendar day timeline
• All requests, except ARREST LOG ONLY, will be forwarded to Office of Risk Management

As a CAPTAIN I will:

• Ensure all relevant personnel (including myself) are well versed in PRA
• Hold myself and others accountable to using the established procedure
• Ensure Departmental Organizational Values (FREE) are applied to EVERY contact made.