Prioritisation scenario

Question 1

Scenario
You are working in a busy imaging department and:
* A patient is waiting for their scan
* Another patient arrives late and upset
* A colleague asks for help urgently

How would you prioritise?

Answer 1

• identify priorities
• assess the urgency
• ask the colleague about urgency - if it involves patients at risk (or if something that can wait)
• communicate clearly with patients - provide compassion + reassurance
• maintain professionalism