Problem Solving

Question 1

Define problem-solving

Answer 1

A purposeful act of observing a problem and then deciding to solve it, after considering solutions and deciding upon one.

Question 2

Compare the 8-step Practical Problem-Solving Method to the OODA Loop Model

Answer 2

8-step PPSM for when you have more time/NOT time sensitive

OODA is for quick decision making

Question 3

Understand the steps for the 8-step Practical Problem-Solving Method (Come Back Sad Dude Dance Some Cool Steps)

Answer 3

1. Clarify the problem (observe)
2. Break down Problems & ID Performance Gaps (observe)
3. Set Improvement Targets (orient)
4. Determine Root Causes (orient)
5. Develop Countermeasures (decide)
6. See Countermeasures Through (act)
7. Confirm Results and Process (act)
8. Standardize Successful Process (act)