What is the main concept related to problem solving? Hint: very simple
- problem definition
What is the success of organizations believed to be dependant on?
The effectiveness of problem solving
More diverse group equals what?
Greater number of ideas and perspectives/ways to problem solve
What is a way people feel responsible to implement solutions?
Being involved in the problem solving process
What are the 4 Models of Problem Solving?
- The Dialetics Model
- Kolb’s
- Six Stigma
- Appreciative Inquiry
What are two and two main concepts of the dialetics theory?
Doubting (red light mindset) and Believing (green light mindset)
How do doubters perceive problem solving? (2)
- Reductive and structured
“What is wrong with this?”
How do believers perceive problem solving? (2)
- possibility thinking
- how an idea can work
What is important to remember about red and green light mindsets?
They are both equally important, you need to switch from one to the other depending on the situation and stage
What are the 4 stages of problem solving? (SPSI) Hint: Think common sense-wise
- Situation Analysis
- Problem Analysis
- Solution Analysis
- Implementation Analysis
What are the 3 sub steps in Situation Analysis (st.1)?
- determine the right problem to tackle
- explore/envision what is possible
- Priority set based on current setting and reality based goals
What are the 2 sub steps to Problem Analysis (st.2)?
- Info gather, separate facts from opinions
2. Problem definition - factors that cause the problem, connections and relations
What are the 2 sub steps to Solution Analysis (st.3)?
- Idea getting/brainstorming
2. Decision-Making
What is a useful tool in Solution Analysis and what does it involve? (st.3)
Payoff Matrix
easy vs hard to implement and small vs big payoff
What are the 3 common errors in Implementation Analysis (st. 4)?
- fail to gain commitment
- fail to assign
- fail to follow up
What are the 2 sub steps to Implementation Analysis (st. 4) -Hint: bit of a long description
- Participation- best people to work together effectively
- Planning- need to know roles, responsibilities, key tasks and deadlines, how they will be monitored, how work and solutions will be evaluated
What 3 things does Kolb’s Model prevent people from failing to see?
- opportunities in the problem
- danger of leaping ahead too quickly
- missed opportunity of not focusing enough
What are the SIX STIGMAS? (5 though?) DMAIC
Define Measure Analyze Improve Control
What are the 4 Ds of Appreciative Inquiry and what are there statements?
Discover: what is
Dream: what could be
Design: what should be
Destiny: what will be
What are 4 responsibilities of a facilitator?
- sets the tone, directs process, respectful and welcoming
- encourages parties to speak freely
- assisting others is sensitive and serious
- not a judge or advisor
List some roles of a facilitator (there are 8 total)
- Confidentiality
- Listener
- Don’t be afraid of silence
- Directing the process
- Being neutral
- Impartiality
- Avoid assumptions
- No criticizing
What kinds of things can be done in facilitation? (4)
- Ground rules
- Brainstorming
- Listening
- Flip Charting
