What is the purpose of the Manage Quality process?
To ensure quality standards and policies are built into project processes. It’s proactive, focusing on preventing defects rather than detecting them.
How does Manage Quality differ from Control Quality?
Manage Quality is proactive and process-focused (QA), while Control Quality is reactive and deliverable-focused (QC).
What are key tools and techniques used in Manage Quality?
Quality audits, design of experiments, process analysis, Ishikawa diagrams, flowcharts, and Pareto charts.
What is the purpose of a quality audit?
To ensure processes comply with organizational and project standards and identify areas for improvement.
What are the four components of Cost of Quality?
Prevention, appraisal, internal failure, and external failure costs.
What is a quality metric?
A specific measurement that defines what quality means for a project deliverable.
What is the purpose of Control Quality?
To verify that deliverables meet specified requirements and quality standards.
What is the role of procurement in project management?
To acquire goods, services, or results from external suppliers to support project objectives.
What is a procurement statement of work (SOW)?
A detailed description of what is to be procured, including scope, deliverables, and acceptance criteria.
What are the three main types of contracts?
Fixed-price (FP), cost-reimbursable (CR), and time & materials (T&M).
What is a fixed-price contract best suited for?
Well-defined scope where requirements are stable.
What is a cost-reimbursable contract best suited for?
Complex or evolving scope projects where requirements are uncertain.
What is the purpose of a procurement audit?
To review procurement processes for effectiveness and compliance, identifying lessons learned.
What is a bidder conference?
A meeting with potential sellers to clarify procurement requirements and ensure a fair, transparent bidding process.
What is a make-or-buy analysis?
A technique to decide whether work should be performed internally or procured externally.
What is the purpose of the Control Procurements process?
To ensure seller performance meets contractual obligations and that procurement work aligns with project requirements.
What is a change control system?
A formal, documented process that defines how project changes are requested, reviewed, approved, and implemented.
What is the first step when a change request is received?
Document the request and perform an impact analysis before submitting it to the CCB.
What is a change control board (CCB)?
A group responsible for reviewing and approving or rejecting change requests.
What is configuration management?
A process for managing changes to deliverables and maintaining traceability of versions and components.
How does configuration management differ from change control?
Change control decides if a change should occur; configuration management tracks what changed.
What is the integrated change control process flow?
Identify → Document → Impact analysis → CCB decision → Update baselines → Communicate → Implement.
What is scope creep?
Uncontrolled expansion of scope without formal change approval.
What is the difference between a scope change and scope validation?
Scope change modifies deliverables or baselines; scope validation formally accepts completed deliverables.
