Process Management

Question 1

1. A “supplier” is
   a. any individual or group that provides input into a process
   b. any person or group that receives the output of another person or group
   c. people outside your organization to whom you supply your product
   d. none of the above

Answer 1

a. any individual or group that provides input into a process

Question 2

2. Statistical process control refers to
   a. the use of complex mathematics to ensure maximum product quality
   b. the activities performed by your statistician
   c. the use of statistical techniques to analyze a process, or its output, so as to take appropriate actions to achieve and maintain output of designated quality
   d. the use of statistics to analyze the outputs of a
   process

Answer 2

c. the use of statistical techniques to analyze a process, or its output, so as to take appropriate actions to achieve and maintain output of designated quality

Question 3

3. Which total quality tool would you use to display the relative importance of all problems for which you have
   collected data?
   a. histogram
   b. fishbone diagram
   c. Pareto chart
   d. control chart

Answer 3

c. Pareto chart

Question 4

4. A diamond in a flow chart indicates
   a. an activity that is occurring
   b. a decision point
   c. a start or stop point in the process
   d. none of the above

Answer 4

b. a decision point

Question 5

5. A histogram is useful for
   a. displaying the frequency distribution of all data values collected for one measurement category
   b. relieving allergy symptoms
   c. determining which problem to solve first
   d. displaying the flow of a process

Answer 5

a. displaying the frequency distribution of all data values collected for one measurement category

Question 6

6. True or false? When reading a control chart, if your data
   points stay within your upper and lower control limits,
   you know you have acceptable product.

Answer 6

False

Question 7

7. Supplier qualification
   a. ensures processes are in control
   b. ensures product is acceptable
   c. ensures quality input in processes
   d. none of the above

Answer 7

c. ensures quality input in processes

Question 8

8. True or false? A Kaizen event must be a large project affecting the majority of the organization.

Answer 8

False

Question 9

9. True or false? A Pareto chart is always useful in problem solving

Answer 9

False

Question 10

10. True or false? A value stream map allows organizations to see areas where waste is present in a process.

Answer 10

True