1
Q
Product
A
Configuration of resources, created by the organization that will potentially valuable for their customers
2
Q
Organization
A
Person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
3
Q
Customer
A
Role that defines the requirements for a service and takes responsibility for the outcomes of service consumption.
4
Q
User
A
Role that uses services
5
Q
Sponsor
A
Role that authorizes the budget for service consumption. Provides financial support or other support for an initiative.
ITIL 4 Foundations
flashcards
Decks in class (10)
# Cards
