1
Q
Service
A
Enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage costs and risks.
2
Q
Value
A
Perceived benefits, usefulness and importance of something.
3
Q
Outcome
A
Result for a stakeholder enabled by one or more outputs.
4
Q
Output
A
Tangible or intangible deliverable of an activity.
5
Q
Cost
A
Amount of money spent on a specific activity or resource.
6
Q
Risk
A
Possible event that could cause harm or loss or make it more difficult to achieve objectives (uncertainty of outcome)
ITIL 4 Foundations
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