Quality means different to different people. Which definition refers to “Fitness for use, meeting customer expectations”?
a. Product-Based
b. Manufacturing-Based
c. Customer-Based
d. Value-Based
c. Customer-Based
Total in TQM means:
a. Degree of excellence
b. Made up of the whole
c. Handling, controlling, directing
d. Analyzing three words:
b. Made up of the whole
“Conforming to design, specifications, or requirements. Having no defects.” refers to:
a. Transcendent Definition
b. Value-Based
c. Manufacturing-Based
d. Product-Based
c. Manufacturing-Based
“The product has something that other similar products do not that adds value.” refers to:
a. Product-Based
b. Customer-Based
c. Transcendent
d. Value-Based
a. Product-Based
“Quality means best for certain customer conditions.” refers to:
a. Manufacturing-Based
b. Value-Based
c. Product-Based
d. Transcendent
b. Value-Based
“Quality is neither mind nor matter, but a third entity independent of the two…” refers to:
a. Product-Based Definition
b. Manufacturing-Based Definition
c. Transcendent Definition
d. Customer-Based Definition
c. Transcendent Definition
Quality in TQM means:
a. Act, art, or manner of directing
b. Degree of excellence a product or service provides
c. Leadership
d. Inspection
b. Degree of excellence a product or service provides
Management in TQM means:
a. Act, art, or manner of handling, controlling, directing, etc.
b. Degree of excellence
c. Price-based value
d. Customer complaints
a. Act, art, or manner of handling, controlling, directing, etc.
Juran promoted the concept known as:
a. Zero Defects
b. Business Process Quality
c. SMED
d. Quality is Free
b. Business Process Quality
Which quality tool answers the question: “What causes the problems?”
a. Pareto Analysis
b. Histograms
c. Cause and Effect Diagrams
d. Scatter Charts
c. Cause and Effect Diagrams
Poka Yoke is:
a. Mistake proofing system
b. Quality is Free
c. MBWA
d. Customer-Based
Mistake proofing system
The diagram also known as “Fishbone Analysis” is:
a. Pareto
b. Ishikawa Diagram
c. Check Sheets
d. Stratification
b. Ishikawa Diagram
Shigeo Shingo invented:
a. Zero Defects
b. Quality Leadership
c. Single minute exchange of die
d. Taguchi method
c. Single minute exchange of die
Taguchi believed products should be:
a. Conforming to requirements
b. Robust or insensitive to variation
c. Value-based
d. Based on leadership
b. Robust or insensitive to variation
Philip B Crosby is known for:
a. Quality is neither mind nor matter
b. Write what you do, do what you write
c. Quality is Free
d. Scatter charts
c. Quality is Free
ISO is based in:
a. Tokyo
b. Geneva Switzerland
c. Moscow
d. New York
b. Geneva Switzerland
Version 2015 of ISO 9001 focuses on:
a. Procedural Approach
b. Process Approach & Risk-based Thinking
c. Fundamentals & Vocabulary
d. Guidelines for auditing
b. Process Approach & Risk-based Thinking
ISO develops all kinds of standards such as:
a. Traffic symbols, materials standards, inspection practices
b. Sculpture standards
c. Architecture only
d. Biological models
a. Traffic symbols, materials standards, inspection practices
ISO is derived from the Greek word meaning:
a. Quality
b. Equal
c. Measurement
d. System
b. Equal
ISO 9001:2015 is defined as:
a. QMS – Requirements
b. QMS – Fundamentals & Vocabulary
c. QMS Guidelines for the Application
d. Managing for the sustained success
a. QMS – Requirements
“Quality is fitness for use.”
User-Based Definition
“Quality means best for certain customer conditions.”
Value-Based Definition
“Quality [means] conformance to requirements.”
Manufacturing-Based Definition
Diagram also known as Fishbone Analysis.
Ishikawa Diagram
