1
Q
Quality
A
product or service which meets standards set by customers
2
Q
benefits of good quality
A
strengthens brand
competitive advantage
3
Q
Quality control
A
product tested for quality at the end of production
4
Q
total quality management (quality assurance)
A
Quality being checked at every stage of production
5
Q
How to know if quality is lacking
A
Complaints
refunds
loyalty of customers
GCSE Business
flashcards
Decks in class (38)
# Cards
-
Stakeholders, why they would be interested8
-
Business Location and things to be considered for it6
-
Business ownership8
-
Factors of production4
-
Sectors of industry3
-
Functions of a business6
-
Business planning7
-
Business expansion17
-
Technology7
-
Economic climate6
-
Globalisation11
-
Legislation9
-
Competitive environment5
-
Procurement10
-
Quality5
-
flow production4
-
lean production4
-
job production5
-
customer service6
-
Organisational structure10
-
Contracts of employment6
-
Motivation (Non financial methods)4
-
Training4
-
Recruitment9
-
Motivation (financial methods5
-
Marketing11
-
Market research11
-
Market share10
-
Boston Matrix5
-
Product Life cycle16
-
Promotion6
-
Place8
-
Price5
-
Factors influencing the price5
-
Sources of finance12
-
Break even6
-
Average rates of return5
-
Financial statements17
