Quality

Question 1

What is quality?

Answer 1

• the standard of a good or service

Question 2

What can make a product poor quality?

Answer 2

• defects

- lack of durability

Question 3

What are customer expectations of quality?

Answer 3

• good value for the amount paid for a good or service

Question 4

What is quality control?

Answer 4

• inspecting products for defects at the end of the production process

Question 5

How can quality issues be costly?

Answer 5

• worse reputation

- lose sales

Question 6

What is total quality management?

Answer 6

• a system where all members are committed to maintaining high standards in the production process

Question 7

Advantages of TQM?

Answer 7

• high standard

- better brand reputation

Question 8

Disadvantages of TQM?

Answer 8

• demotivating

Question 9

What is quality assurance?

Answer 9

• checking for defects at the end of every stage in the production process

Question 10

What are quality regulations? (kite mark, CE mark)

Answer 10

• marks awarded to companies that maintain a high standard in respective areas to show high quality products