1
Q
Definition
A
Small groups of employees who voluntarily come together to identify, analyze, and solve work-related problems.
2
Q
Objectives
A
- Improve quality
- Increase productivity
- Enhance employee involvement
- Foster teamwork
- Promote continuous improvement
3
Q
Structure
A
- Typically consists of 6 to 12 members
- Led by a facilitator or team leader
- May include representatives from different departments or levels
4
Q
Process
A
- Problem identification
- Problem analysis
- Solution generation
- Implementation
- Evaluation and follow-up
5
Q
Benefits
A
- Empowers employees
- Fosters a culture of continuous improvement
- Increases employee morale and motivation
- Generates innovative solutions
- Improves teamwork and communication
6
Q
Challenges
A
- Time constraints
- Resistance to change
- Lack of management support
- Limited resources
- Difficulty sustaining momentum
7
Q
Examples
A
- Toyota Production System
- GE Work-Out
- Motorola’s Quality Circles
- Ford’s Employee Involvement Teams
