Root Cause Analysis

Question 1

What is a RCA (Root Cause Analysis)?

Answer 1

Systematic process to identify the initial source of an incident and how to prevent it from recurring

Question 2

What is the 1st step in RCA?

Answer 2

Determine the initial cause and scope of the incident

Question 3

What is the 2nd step in RCA?

Answer 3

Identify the causal relationships that led to the incident

Question 4

What is the 3rd step in RCA?

Answer 4

Find solutions to prevent the incident from recurring

Question 5

What is the 4th step in RCA?

Answer 5

Execute the solutions and ensure the incident is fully resolved

Question 6

What is the No-Blame Approach?

Answer 6

RCA should not assign blame to individuals or teams, but instead encourage open and honest reporting