1
Q
What is the Service Design Package (SDP)?
A
Documents defining all aspects of an IT service and its requirements through each stage of the lifecycle.
2
Q
What are the 4 Ps of Service Design?
A
People, processes, products and partners.
3
Q
What are the processes of Service Design? (8 of them)
A
- Service Design Coordination
- Service Design Catalogue Management
- Service-Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management.
4
Q
What is the purpose of Service Design?
A
To design services that are fit for purpose in order to deliver the service strategy.
