- decks
- flashcards
- learners
Decks in this class (8)
IT Service Management
What is itil 1,
What is the service life cycle 2,
What is a service 3
5
cards
Service Operation
What is service operation 1,
What are the two aspects of opera...,
What is the difference between an...
19
cards
Continual Service Improvement
What are the 4 parts of the demin...,
What 3 types of metrics are cover...,
What does csf stand for 3
10
cards
Service Strategy
Why do we have service strategy 1,
Why does service strategy focus o...,
What is service strategy 3
11
cards
Service Strategy Processes
What is the purpose of strategy m...,
What is the purpose of service po...,
What 3 areas are covered in finan...
6
cards
Service Design
What is the service design packag...,
What are the 4 ps of service desi...,
What are the processes of service...
4
cards
Service Design Processes
What is the purpose of service de...,
What is the purpose of service ca...,
What are the sub processes in ser...
7
cards
Service Transition (And Processes)
What is service transition 1,
What are the processes of service...,
What is the purpose of service tr...
8
cards
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TM254
- Class purpose General learning
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