CQ behaviour
3 main aspects
- Speech Acts
- Verbal Behaviour
- Non Veral Behaviour
Behavioural CQ reflects the “capability to exhibit
appropriate verbal and non-verbal actions when
interacting with people from different cultures
Behavioural CQ concerns verbal and non-verbal
behaviours and provides the necessary conditions
for other CQ aspects to function effectively.
Mehrabian’s rule
Speech Act -> 7%
Verbal Behaviour -> 38%
Nonverbal Behaviour -> 55%
Speech Acts
- Direct (explicit / clear) vs Indirect (implicit/hide felelings)
- Succint (brief or to the point) vs Elaborate (Details)
- Personal (Informal) vs Contextual (Formal)
Speech Acts Vary in Styles
Self credentialing:
draw attention to one’s abiiites, accomplishments
self humbeling:
verbal restraints, hesitations, use of self-deprecation concerning one’s performance
- Request / Demands
- Refusal
- Accept compliments
- give negative feedback
diffrent level indirect vs direct
- you
- we
- question
- description of the situation
Verbal behaviour
- Vocalisation / Articulation -> Vocal Folds
- Vocal Range (Power, Pitch, Pase, Pause)
- Tone (Emontional Cirumplex of Affect)
Verbal Behaviour:
-> Voacal Range 4 P
Power (Loud vs Soft)
Pitch (Jarring vs Comfortable)
Pace (Fast vs Slow)
Pause (Silence)
Verbal Behaviour
-> Tone
Activated / deavitvated
Pleasant / unpleasant
Nonverbal behaviour
- Physical apperance / artifacts
- Kinesics (Posture, Gesture, Facial Movement, Haptics)
- Proxemics (Interpersonal Place, Space)
- Chronemics (Clock vs Event Time, Monochronicity vs Polychronicity)
Why are non verbals important
- How others see us (self-presentation / Impression)
- How we feel (embodied affect / cognition theory)
- How others feel (emotioanl contagion theory)
Nonverbal behaviour
etics / emics
Etics: Culutrally Universal
Emics: Culutrally Specific
Nonverbal behaviour:
self presentation
What other think of us
Nonverbal behaviour:
Embodied affect / cognition theory
how we feel about ourselves
Emotional Contagion theory
how others feel and react towards us
Alexander technique
- inlearn maladaptive physical habits
- return to a balaced state in which the body is well-aligned though -> heighten self awareness / use thought porcess to restore your original poise
Nonverbal Behaviour:
Kinestics gestures
Speech Illustrators
* extent of use
* gesture space
Emblems
gestureces with specific meaning
-> one gesture multiple meaning
-> 12% more intersted in inversting when the presentors used gestures
Noverbal behaviour:
Kinestics gestures -> facial movement
- Facial Expression (Quantity / Type)
- Eye Movement (Quantity / Type)
Power of nonverbal behaviour
Standing in a posture of confidence
1. affect testosterone and cortisol level in the brain
2. have an impact on our chances for success
Nonverbal behaviour:
Proxemics - Personal space
- Intimate space for close friends & family (15-45cm)
- Personal space for informal conversation with friends (45-120cm)
- Social space formal conversations (120-350cm)
- Public space addressing an audience (350-750cm)
Nonverbal behaviour:
Chronemics
Clock time:
time we read form our clock or watch
Event time:
Foceses on event or acitvity, rahter than time on the clock
People who adopt event time orientation are more flexible when it comes to time, they prefer to focus on relationships, rather than be constrained by time
Nonverbal behaviour:
Chronemics -> Monochronicity / Polychronocity
Monochronocity
* view time as linear
* do one thing at the time
* avoid disruptions at work
Polychronicity
* view time holistically
* do muliple things at the same time
* accept interruptions at work
From Expriences to Experimential Learning
Experiential Learning
* Concrete Exerimetnation
* Acitve Expperiment
* Reflecitve Obeservation
* Abstract Concept
Learinng Outcomes
* Affective: global Leadership, Self-efficacy, ethno-relative attidudes
* Behavioural: flexible leadership style
* Cognition / Knowledge: accuarate mental model of leadership
