SN Platform Overview

Question 1

What type of computing infrastructure does ServiceNow provide?

Answer 1

aPaaS

A cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications across the entire enterprise

Question 2

What are the 4 OOB workflows that ServiceNow provides?

Answer 2

• IT Workflows
• Employee Workflows
• Customer Workflows
• Creator Workflows

Question 3

Where do we manage ServiceNow hosted instances and upgrades?

Answer 3

In Now Support (HI)

HI: Hosted Instance

Question 4

How many ways are there to interact with the Now Platform?

Answer 4

• Next Experience Unified Navigation
• Now Mobile App
• Service Portal

Question 5

What are the 2 Mobile Apps offered by ServiceNow?

Answer 5

ServiceNow Mobile Agent

Now Mobile

Question 6

What is a User?

Answer 6

A user is an individual that has been granted access to the ServiceNow instance

Question 7

What is a Group?

Answer 7

A group is a set of users who share a common purpose

Question 8

What is a Role?

Answer 8

A role is a collection of permissions in the Now Platform used to:

• grant access to apps and other parts of the platform
• assign security rights

Question 9

What is the URL of a ServiceNow instance?

Answer 9

https://instancename.service-now.com

Question 10

What tools can be used to configure Portals?

Answer 10

• Branding Editor
• Widget Editor (more experienced users)

Question 11

What are the main SN Base System Roles?

Answer 11

• System Administrator (admin)
• Specialized Administrator (catalog_admin)
• Approvers (approver_user)
• ITIL (itil)

Question 12

What can users without assigned roles do in the Now platform?

Answer 12

• View a homepage
• Access the Service Catalog
• View a knowledge article
• Take surveys

Question 13

What should a logged in user do when a new role is assigned to him/her during the current session?

Answer 13

S/he needs to log out and log back in for the new role permissions to take effect

Question 14

What is the first level of security applied when a user logs into SN?

Answer 14

User authentication

Question 15

What are the different user authentication methods supported by the Now platform?

Answer 15

• Local database (authenticates user name & pwd stored in their user records in the SN instance)
• External Single Sign-On (SSO) (authenticates user name & pwd configured in identity providers that have a matching user account in the SN instance)
• LDAP (authenticates the user name & pwd in their Lightweight Directory Access Protocol account that has a matching account in the SN instance)
• OAuth 2.0 (authenticates the user name & pwd of OAuth identity provider that has a matching user account in the SN instance)
• Digest Token (authenticates an encrypted digest of the username and pwd stored inthe user record)
• Multi-factor (authenticates the username and pwd and sends an OTP to the phone)