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SSC Flashcards

(6 cards)

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1
Q

2 Types of SSC

A

Service and Documentation

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2
Q

Who runs the Service Centers?

A

Geneva

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3
Q

Where was the first SSC opened?

A

Riga

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4
Q

Benefits of SSC

A

Quality improvement
People Effectiveness
Cost Savings

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5
Q

How does SSC HQ follow up on SSC?

A

Quality control, performance measurement, performance reporting, customer feedback, process improvement

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6
Q

SSC

A

Independent business unit created w/in company that delivers service to agents based on agreed service levels

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